Capgemini

Senior Application Support Engineer (Oracle BRM / ECE)

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SeniorHybryda·GdańskFull-time·Umowa o pracę

#460800·Dodano 19 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

Oracle BRMOracle ACEOracle PDCOracle OCOMCRxDODDiameter protocolsSQL ServiceNow Confluence Jira

Podsumowanie oferty

As a Senior Application Support Engineer, you will ensure the stability, performance, and continuous improvement of critical telecom charging and billing platforms. The role covers production support and maintenance for Oracle BRM, ECE, PDC, and OCOMC.

Wymagania

Hands-on experience with Oracle BRM, ECE, PDC, and OCOMC.
Technical expertise in ECE, Oracle Coherence, online charging concepts, traffic data, and CDRs.
Knowledge of BRM opcodes, CM, DM, and REL.
Knowledge of suspense recycling and REL rejection clearance.
Knowledge of OCOMC and cartridge configuration.
Understanding of the RxDOD framework, end-to-end architecture, and BRM integrations with Siebel, OSM, and AIA.
Debugging, performance analysis, and log monitoring skills.
Understanding of Diameter protocols (Gy, Sy, etc.) and ability to analyze Diameter traces.
Experience working in distributed onshore/offshore delivery models.
Ability to write and understand SQL queries and solid knowledge of Oracle Database concepts.
Hands-on experience with ServiceNow or similar ticketing tools, including incident, problem, and change management.
Experience using Confluence, Jira, and similar collaboration tools.
Exposure to automation, scripting, and performance testing.
Experience with CI/CD tools (e.g., Git) and configuration management.
Communication and interpersonal skills.
Willingness to learn new technologies and adapt to changes in target architecture.

Nice to have:

Oracle BRM / ECE certification.
Exposure to PCRF and OCS integration.
Knowledge of cloud-native technologies and Kubernetes.
Understanding of 3GPP charging standards (4G / 5G).

Obowiązki

Provide day-to-day production support, monitoring, and maintenance for Oracle BRM, ECE, PDC, and OCOMC components.
Handle incidents, service requests, problem management, RCA, and defect resolution in line with ITIL processes.
Monitor and troubleshoot issues related to ECE rating pipelines, BRM opcodes, and OCOMC cartridges.
Perform log analysis, performance tuning, and proactive issue resolution to ensure SLA compliance and system stability.
Support High Availability (HA) and Disaster Recovery (DR) activities, including environment validation and failover testing.
Execute and support daily and monthly billing cycles and related operational activities.
Collaborate with L1/L2/L3 support teams to resolve complex application and system issues.
Participate in on-call rotations and overtime support, including support for critical incidents outside standard business hours.
Coordinate upgrades, patches, and environment maintenance activities.
Coordinate and monitor BRM integrations with Siebel, OSM, AIA, and related systems.
Work in onshore/offshore delivery models with cross-functional and geographically distributed teams.
Prepare and maintain support documentation, SOPs, KT materials, and deployment guides.
Coordinate audit-related activities and ensure operational compliance.
Manage and coordinate weekly and monthly releases end-to-end with Operations, Development, and other stakeholders.
Leverage AI-assisted tools and modern automation capabilities to enhance solution design, improve delivery efficiency, optimize business processes, and support high-quality project outcomes.

Benefity

Private medical care with Medicover, with additional packages such as dental, senior care, and oncology available on preferential terms.
Life insurance.
More than 40 options on the NAIS benefit platform, including Netflix, Spotify, or a sports card.
Access to over 70 training tracks with certification opportunities, including GenAI, Architects, and Google, on the NEXT platform.
Free access to the Education First languages platform, TED Talks, and Udemy Business materials and trainings.
A home office package including a laptop, monitor, and chair.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Kursy językowe

Szkolenia wewnętrzne

Inne informacje

The role includes on-call rotations and overtime support, including support outside standard business hours for critical incidents.

Capgemini

780 aktywnych ofert

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