Visa

Technical Solutions Consultant

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NieokreśloneHybryda·WarszawaFull-time

#460876·Dodano 14 dni temu·0

Źródło: Visa

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Tech Stack / Keywords

APIspayment processingJSONXMLTCP/IPDNSSSL/TLSVPNSQL Generative AI

Podsumowanie oferty

As a Technical Solutions Consultant, you will support customers and resolve complex technical issues across Visa and Cybersource products and solutions. The role covers APIs, payment processing, authentication, tokenization, and risk solutions, in collaboration with customers and Product, Engineering, Operations, and Client Services teams.

Wymagania

Relevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
Experience working in a technical support, technical consulting, solutions engineering, or client services environment.
Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose complex issues across multiple systems and technologies.
Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
Good understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.
Experience using databases and SQL for troubleshooting and data analysis.
Experience supporting enterprise customers and managing customer-facing technical issues and escalations.
Fluent English and strong communication, collaboration, and stakeholder management skills, with the ability to explain complex technical concepts to technical and non-technical audiences and work effectively with Product, Engineering, Operations, and other cross-functional teams.
Ability to share technical knowledge and provide guidance or mentoring to other team members.

Nice to have:

Experience within payment processing, eCommerce, digital payments, or financial technology.
Experience with incident management, product launches, migrations, service improvement, or technical documentation.

Obowiązki

Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues.
Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies, using logs, transaction data, system behaviour, and technical documentation to identify root causes.
Act as a trusted technical advisor and subject matter expert, providing customers and internal stakeholders with product expertise, solution recommendations, and best-practice guidance.
Lead technical discussions with customers, partners, and internal teams on solution architecture, integrations, and product capabilities.
Manage high-priority customer escalations, drive issues through to resolution, and provide clear, regular communication throughout the incident lifecycle.
Partner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services.
Identify recurring technical issues and trends, contributing to root-cause analysis, problem management, process improvements, and automation opportunities.
Develop and maintain knowledge articles, troubleshooting guides, technical documentation, and operational procedures.
Support new product launches, migrations, and strategic customer initiatives.
Share technical knowledge across the team and provide guidance and mentoring to junior colleagues.
Support team coordination and operational activities, including acting as a deputy for leadership when required.
Contribute to individual and team performance objectives and participate in off-hours/on-call support when required.
Use digital tools and emerging technologies, including Generative AI, to enhance productivity, troubleshooting, knowledge management, and customer engagement.

Benefity

The position may be eligible for a bonus and equity.
The benefits package may include medical, dental, vision, pension, life insurance, annual leave, and a wellness program.

Opieka zdrowotna

Ubezpieczenie

Płatne święta

Premie

Udziały pracownicze

Inne informacje

Participate in off-hours/on-call support when required.

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