ITDS

Support Analyst – Banking Operations & IT Infrastructure

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NieokreśloneHybryda·WarszawaFull-time

#461873·Dodano 25 dni temu·0

Źródło: ITDS

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Tech Stack / Keywords

LinuxMQNDMOracle SQLWebLogicWebSphereWindowsWindows Packaging

Podsumowanie oferty

Provide L1 production support for business-critical applications in a banking environment, managing incidents, releases, and troubleshooting. The role focuses on application stability, security, and infrastructure, using Linux, Windows Packaging, WebLogic, WebSphere, SQL, Oracle, MQ, and NDM.

Wymagania

Around 2 years of experience in application production support or development.
Knowledge of the software development lifecycle.
Basic understanding of technology platforms and infrastructure: Linux, Windows Packaging, WebLogic, WebSphere, SQL, Oracle, MQ, and NDM.
Understanding of information security.
Experience working as part of a project team in Waterfall or Agile environments.
Ability to plan and organize workload effectively.
Basic business knowledge or understanding of financial markets and products.
Strong troubleshooting and analytical skills.
Excellent communication and collaboration abilities.
Fluency in English.

Nice to have:

Additional certifications or experience in cloud and infrastructure skills.

Obowiązki

Perform L1 production support for a portfolio of applications.
Manage and process L1 production incidents related to supported applications.
Maintain the production incident queue, focusing on timely resolution.
Provide technical and business support to users and application managers.
Coordinate application production releases, testing, and deployment.
Conduct business continuity testing and support infrastructure maintenance.
Perform post-release checkouts after application releases and updates.
Develop and maintain technical support documentation.
Analyze applications to identify risks, vulnerabilities, and security issues.

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