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BMC Discovery Expert, IT Service Configuration Management team

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SeniorHybryda·GdańskFull-time·Umowa o pracę

#462202·Dodano 16 dni temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

BMC DiscoveryServiceNow DiscoveryService ModellingITSMAgile

Podsumowanie oferty

Join the IT Service Configuration Management team, which provides centralised ICT asset and configuration processes and operations. You will maintain operations between BMC Discovery and Helix CMDB, develop application models, and identify technical improvements.

Wymagania

Demonstrated experience in IT Service Management operations.
Professional, hands-on experience with BMC Discovery or ServiceNow Discovery.
Experience upgrading the BMC Discovery or ServiceNow Discovery tool.
Experience building automations and workflows.
Experience scripting or writing patterns for BMC Discovery or ServiceNow Discovery, and SQL.
Experience in service modelling (CAM, SAM or Blueprint).
Knowledge of the architecture and configuration of IT infrastructure components.
Experience working with ITSM tools such as Remedy, ServiceNow or Helix.
High communication skills.
Fluency in written and spoken English.

Nice to have:

Familiarity with Agile methodology.
Experience with ITSM processes and understanding of ITIL methodology.

Obowiązki

Review, analyse, coordinate and maintain efficient operations between BMC Discovery and Helix CMDB.
Monitor and troubleshoot BMC Discovery, and perform housekeeping.
Develop BMC Discovery TPL, synchronization and reconciliation.
Develop and maintain application modelling.
Identify improvement potential and develop technical solutions.
Cooperate with data owners, architects, subject matter experts and the BMC vendor.

Inne informacje

Candidates selected for the position in Finland will undergo a security clearance.

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