Capgemini

Quality Consultant (with German)

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MidHybryda·KatowiceFull-time

#462405·Dodano 15 dni temu·0

Źródło: Capgemini

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Tech Stack / Keywords

MS OfficeExcel

Podsumowanie oferty

As a Quality Consultant, you will monitor customer interactions and business processes, assess service quality and compliance, and identify trends and improvement opportunities. You will work with operations teams and stakeholders to enhance customer experience and process efficiency in an international environment.

Wymagania

Minimum 2 years of experience in Quality, Customer Service or a similar role within an international environment.
Fluent German (minimum C1) and English (minimum B2), with strong written and verbal communication skills.
Strong communication and customer service skills.
Strong problem-solving skills and the ability to work independently and make informed decisions.
Good technical troubleshooting skills and practical knowledge of MS Office (Excel).
Good organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
Positive, proactive attitude with a focus on continuous improvement and delivering high-quality results.

Obowiązki

Monitor customer interactions across phone, email and chat.
Evaluate compliance with client requirements, quality standards, best practices and operational procedures.
Complete quality assessments and maintain accurate evaluation documentation.
Provide constructive feedback and development support.
Identify incidents, recurring issues, trends and process gaps through quality analysis.
Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
Support continuous improvement initiatives and contribute to process optimization projects.

Benefity

Medical care with Medicover.
Private life insurance.
Sports card.
Access to over 70 training tracks with certification opportunities on the NEXT platform.
Home office package including a laptop, monitor and chair.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Capgemini

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