Service Cloud Developer

• 5+ years of hands-on Salesforce development experience, including Salesforce Service Cloud.
• Strong expertise in Apex, SOQL, LWC, and Salesforce Flow.
• Experience building and supporting integrations using REST/SOAP APIs.
• Understanding of Service Cloud capabilities, including Case Management, Service Console, and workflow automation.
• Ability to translate business requirements into scalable, high-quality technical solutions.
• Strong troubleshooting, communication, and stakeholder management skills.
• Comfortable working independently in a global, remote environment.
• Fluent English.

Nice to have:

• Experience with Omni-Channel, Salesforce Knowledge, Entitlements, and SLA management.
• Knowledge of Sales Cloud and cross-cloud Salesforce integrations.
• Experience with SAP, Informatica, Platform Events, and CDC.
• Familiarity with Copado, Git, and Azure DevOps.
• Understanding of Salesforce security architecture, OAuth, and Connected Apps.
• Exposure to Agentforce, Einstein AI, or AI-powered customer service solutions.
• Salesforce certifications, such as Platform Developer I/II or Service Cloud Consultant.
• Experience using AI tools in day-to-day workflow.

• Develop, customize, and enhance Salesforce Service Cloud applications using Apex, LWC, SOQL, and Salesforce Flow.
• Design and optimize customer service processes, including case management, routing, escalation, and resolution.
• Build and maintain integrations between Salesforce and enterprise platforms using REST/SOAP APIs, Platform Events, and CDC.
• Collaborate with business and IT stakeholders to gather requirements and deliver solutions.
• Support system performance, data integrity, security, testing, deployments, and ongoing platform improvements.
• Participate in technical design discussions and contribute to the continuous enhancement of Salesforce architecture and best practices.

• Availability to work within U.S. Eastern Time business hours.