T-Mobile

Product Owner/-ka - Contact Center Systems

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MidHybryda·WarszawaFull-time·Umowa o pracę

#462588·Dodano 25 dni temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

Agile ScrumProduct ManagementJira Confluence Figma BPMNPSPOEBMPrice

Podsumowanie oferty

Lead the development and delivery of features for Contact Center systems, owning the product vision, roadmap, backlog, prioritization, adoption and value realization. Work with cross-functional teams to deliver products including Genesys, Nice and Sprinklr, aligned with the company’s B2C strategy.

Wymagania

Experience as a Product Owner, Product Manager, Business Analyst or in a similar product-delivery role.
Experience defining product vision and roadmaps, and managing backlogs in Agile/Scrum environments.
Understanding of sales and care processes and Contact Center customer journeys.
Ability to translate business needs into product requirements and user stories.
Stakeholder management and communication skills, including the ability to align business and technology teams.
Ability to work closely with cross-functional teams, including business analysts, engineers, software developers, UX designers and business stakeholders.
Experience prioritizing initiatives based on business value, customer impact and technical feasibility.
Analytical skills to interpret product metrics, customer feedback and performance indicators.
Knowledge of the product lifecycle, including experimentation, model evaluation and continuous improvement.
Familiarity with Jira, Confluence, Figma and BPMN.
Strong written and spoken English communication skills.
Certificates such as PSPO, EBM, Agile or Prince will be an advantage.

Obowiązki

Define, maintain and prioritize the product backlog based on business value and customer needs.
Create the product roadmap.
Identify opportunities to improve customer journeys.
Translate stakeholder requirements into user stories and acceptance criteria.
Collaborate with the development team on sprint planning, backlog grooming and product reviews.
Ensure features meet business objectives, quality standards and technical and system architecture requirements.
Align product goals with stakeholders and manage expectations throughout the product lifecycle.
Define business outcomes and track product KPIs to measure success and drive continuous improvement.
Drive rollout activities.
Lead feature development and delivery, owning business vision, demand, roadmap, prioritization, adoption and value realization.
Product portfolio: Genesys, Nice, Skill Manager, CPX, Tweety, WDE, One Contact Center (Sprinklr), Conventionals Channels Self Care and Call Analyzer Pipeline.

T-Mobile

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