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Analyst, Operations

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NieokreśloneHybryda·WarszawaFull-time

#463096·Dodano 10 dni temu·2

Źródło: Visa

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Tech Stack / Keywords

CPQCRMConga/ApttusPROSMicrosoft Dynamics CRMUATSLAs

Podsumowanie oferty

Provides Level 1 production and operational support for VAS Sales Tools, supporting sellers and Sales Operations with issues involving quoting, pricing, and deal execution. Manages user support, case intake, and resolution, partnering with senior analysts, Sales Ops, and Technology teams.

Wymagania

Bachelor’s degree or equivalent practical experience.
Experience in operations, sales support, or application support roles.
Familiarity with enterprise business tools such as CPQ and/or CRM platforms.
Strong organizational and problem-solving skills.
Ability to manage multiple requests and prioritize effectively.
Clear written and verbal communication skills.

Nice to have:

Experience supporting CPQ tools (e.g., Conga/Apttus, PROS).
Experience with Microsoft Dynamics CRM or similar systems.
Background in Sales Operations, Revenue Operations, or Deal Support.
Exposure to quoting, pricing, or approval workflows.

Obowiązki

Level 1 Sales Tools Support:

Serve as a first point of contact for sellers and Sales Operations regarding Sales Tools questions and issues.
Provide Level 1 support for CPQ and CRM tools by resolving common user issues and requests.
Respond to inquiries related to quoting, pricing visibility, approvals, and basic tool navigation.

Case Intake & Triage:

Manage Sales Tools support queues, including case intake, categorization, prioritization, and tracking.
Ensure requests include required information before escalation or handoff.
Escalate complex or system-level issues to Level 2 / senior analysts as appropriate.

Operational Execution & Validation:

Perform basic validation of quote outputs and data to confirm issues before escalation.
Assist with post-deployment checks and routine validations.
Support UAT activities by executing test cases and documenting results when requested.

Cross-Functional Coordination:

Partner with Sales Ops, Deal teams, and Technology to support timely issue resolution.
Communicate status updates clearly to requestors and stakeholders.
Participate in troubleshooting sessions as needed.

Process & Documentation Support:

Follow established support processes and SLAs.
Document common issues, resolutions, and workarounds.
Identify recurring issues and flag them to senior team members for review.

Benefity

The position may be eligible for a bonus and equity.
Benefits for which the position may be eligible include Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and a Wellness Program.

Premie

Udziały pracownicze

Opieka zdrowotna

Ubezpieczenie

Płatne święta

Inne informacje

At least 3 days in the office are required; the specific days will be confirmed by the Hiring Manager.

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