Senior Core Insurance Systems Transformation Technology Consultant/Lead

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SeniorHybryda·WarszawaFull-time

#463529·Dodano 4 dni temu·0

Źródło: PwC

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Tech Stack / Keywords

AIGuidewireEISSapiensDuck CreekAPIsBPMNGDPRDORAEU AI Act

Podsumowanie oferty

Lead claims transformation engagements for insurance clients, from diagnosis and target operating models through implementation and benefits realization. Design future-state claims processes and functional solutions, and shape AI-enabled claims use cases with data, AI, architecture, cloud and core-platform teams.

Wymagania

At least 5 years of professional experience, including substantial experience in insurance and claims transformation, consulting, technology-enabled change or insurance operations.
Deep practical knowledge of non-life / P&C claims and the end-to-end claims value chain; experience in motor, property, casualty, commercial or specialty claims is particularly relevant.
Experience leading client-facing workstreams or projects and managing multidisciplinary teams, delivery plans, risks, dependencies, quality and stakeholder expectations.
A track record in claims process redesign, target operating model, core claims implementation, digital claims, operational improvement, automation, data or AI-enabled transformation.
Practical understanding of AI in claims, including appropriate use cases, data dependencies, limitations, human-in-the-loop controls, explainability, monitoring and responsible adoption. Hands-on AI engineering is not required.
Ability to build a credible business case and connect technology changes to claims economics and operational KPIs.
Working knowledge of core insurance capabilities across policy, billing, underwriting, distribution and finance, and how they interact with claims.
Experience with business analysis and solution design methods, such as requirements elicitation, process mapping, operating model design, user stories, BPMN or functional specifications.
Understanding of insurance technology landscapes, integrations, APIs, data flows and modern core platforms. The role is platform-agnostic; knowledge of Guidewire, EIS, Sapiens, Duck Creek or similar platforms is an advantage, not a mandatory requirement.
Awareness of the European regulatory and control environment relevant to claims, data and AI, including GDPR, DORA and the EU AI Act.
Strong analytical, facilitation, communication and presentation skills, with the confidence to challenge assumptions and advise senior stakeholders.
Commercial mindset, including experience contributing to proposals, estimates, pricing or account development.
Fluency in English.

Nice to have:

Experience in claims leakage diagnostics, fraud, reserving, litigation management, supplier networks, recoveries or subrogation.
Experience delivering AI/ML, GenAI, intelligent document processing, computer vision, decision-support or advanced analytics solutions in claims.
Experience with claims data products, model governance, MLOps/LLMOps or Responsible AI controls.
Knowledge of life and health insurance in addition to P&C / non-life.
Experience in multi-country transformation programmes or global delivery models.
Relevant insurance, business analysis, project management, Agile or core-platform certifications.
Fluency in German or another European language.

Obowiązki

Lead claims transformation engagements and workstreams, from diagnosis and value-lever assessment through target operating model, roadmap, implementation and benefits realization.
Advise clients across the end-to-end claims lifecycle, from pre-claim and FNOL through settlement, payment and closure.
Translate claims pain points into measurable outcomes, including loss ratio, claims leakage, ULAE/ALAE, cycle time, straight-through processing, customer experience and operational resilience.
Design future-state claims processes, operating models and functional solutions, balancing automation with expert judgment, exceptions and human oversight.
Shape and prioritize AI-enabled claims use cases, including intelligent intake and document processing, triage, fraud detection, damage assessment, reserving, handler copilots, decision support, settlement benchmarking and recovery identification.
Work with data, AI, architecture, cloud and core-platform teams to turn business concepts into scalable, integrated and production-ready solutions.
Define business cases, value hypotheses, requirements, process maps, controls, KPIs and implementation roadmaps; support vendor and platform selection where relevant.
Lead client workshops and communicate recommendations to senior business and technology stakeholders, including Claims, Operations, COO, CIO and Data/AI leaders.
Own the quality, scope, risks, economics and delivery of assigned engagements or workstreams; coordinate multidisciplinary and cross-border teams.
Contribute to proposals, pursuits, client relationships, reusable assets and market-facing viewpoints for Claims Transformation and AI in Insurance.
Mentor consultants and build claims, consulting and AI fluency across the team.

Benefity

Hybrid working model, flexible start of the day, workation and sabbatical leave.
Onboarding support and mentoring from experienced colleagues.
Training sessions, workshops, certification co-financing and conversations with a native speaker.
Medical care package, including freedom of treatment, physiotherapy and discounts on dental care.
Coaching, mindfulness, psychological support, educational webinars and workshops, and financial and legal counseling.
Option to create an individual benefits package, with options including a lunch pass, concierge service, veterinary package for a pet and massages; access to a cafeteria with vouchers and discounts on IT equipment and car purchase.
Three paid hours for volunteering per month.
An additional paid birthday day off.

Elastyczne godziny

Szkolenia wewnętrzne

Dofinansowanie szkoleń

Kursy językowe

Opieka zdrowotna

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Inne informacje

Willingness to travel to clients when required.
Recruitment process: apply, have a short HR screening call with a recruiter, then participate in interviews.

PwC

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