Colibrix One

Technical Support Specialist

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NieokreśloneZdalnie·WarszawaFull-time

#463540·Dodano 14 dni temu·4

Źródło: Colibrix One

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Tech Stack / Keywords

Linux Prometheus GrafanaLokiAlertmanagerJira Service ManagementPython REST APIs Confluence Docker

Podsumowanie oferty

Provides L2 technical support for system monitoring and service stability in payment technologies serving PSPs, EMIs and neobanks. Administers Linux servers, maintains Prometheus, Grafana, Loki and Alertmanager, and develops automation with Python.

Wymagania

At least 1 year of experience in technical support.
Strong command of the Linux CLI, logs, services, file permissions and networking.
Experience with monitoring and alerting systems.
Understanding of incident and problem management, including ITIL or Jira workflows.
Basic Python scripting skills.
Understanding of REST APIs.
Excellent written and verbal communication skills in English and Russian.
Willingness to work in a shift-based environment, including on-call.
Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms.

Nice to have:

Experience in FinTech, acquiring or payment systems.
Familiarity with Docker, CI/CD or centralized logging systems such as ELK or Jaeger.
Hands-on contributions to automation or monitoring in production environments.
Experience with Telegram, Slack or Jira bots.

Obowiązki

Provide technical support to internal teams and partners regarding system monitoring and service stability.
Maintain and use Prometheus, Grafana, Loki and Alertmanager.
Log, analyze and categorize incidents in Jira Service Management, escalating issues when needed.
Develop and maintain small automation tools, such as Python scripts and Telegram, Slack or Jira bots.
Administer Linux servers, including logs, access control, services and cron jobs.
Document recurring issues and solutions in Confluence.
Work with REST APIs to integrate with third-party systems.
Participate in a 24/7 shift rotation, including nights and weekends.

Benefity

Continuous learning and development opportunities to enhance skills and support career growth.

Inne informacje

Participate in a 24/7 shift rotation, including nights and weekends; the role also includes on-call work.

Colibrix One

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