Service Infrastructure Engineer

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MidHybryda·WarszawaFull-time·Umowa o pracę

#463648·Dodano 5 dni temu·3

Źródło: justjoin.it

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Tech Stack / Keywords

Linux Powershell Active Directory Docker ServiceNow Ansible

Podsumowanie oferty

Act as an L1/L1.5 point of contact for internal users of the client’s cybersecurity platforms within the Service Infrastructure & Shared Applications team. Handle service requests and tickets, coordinate incident response, and perform patch and vulnerability management on Linux and Windows servers and security appliances.

Wymagania

Basic knowledge of Linux systems, containerization (Docker), configuration management (Ansible, Puppet), and scripting (PowerShell).
Bachelor’s degree in IT or equivalent experience.
Fluent written and spoken English and Polish.
Good written communication skills and ability to empathize with users.
Cross-cultural awareness to support an international customer and team environment.
Ability to handle standardized tasks efficiently and discuss complex requests with users.
Ability to deliver results efficiently and with high quality.

Nice to have:

Familiarity with Active Directory.

Obowiązki

Act as the L1/L1.5 point of contact for internal users of the client’s cybersecurity platforms, providing ticket-based support without phone or email support.
Handle standardized service and information requests, including customer and user onboarding, user and role management, platform-level changes, and password and MFA resets.
Manage user accounts and access rights across platform environments and shared applications, including ServiceNow and Fusion Central.
Qualify, prioritize, and dispatch incoming tickets by checking and correcting their type, priority, description, and related asset, then routing them to the appropriate engineer or team.
Take dispatcher duty in rotation: monitor the queue, follow up on pending approvals, apply the out-of-office process, and distribute workload across the team.
Support P1/P2 incident response coordination under the Team Lead’s guidance, keeping users informed and bringing together development and infrastructure teams.
Perform patch and vulnerability management on platform infrastructure, including Linux and Windows servers and security appliances, following documented procedures. Perform patching and hardening; infrastructure builds remain with the client’s engineering teams.
Run recurring operational tasks, including access review reporting, availability and quality reporting, verification of backup and restore procedures, and cycling Microsoft 365 client secrets.
Deliver against agreed service level objectives and contribute to continuous improvement and automation of high-volume, repetitive request types.
Keep procedures and knowledge base articles up to date and grow toward L2 incident resolution as the team matures.

Benefity

Stable employment based on an employment contract.
Pension program: after six months of employment, Orange contributes 7% of gross salary each month to the employee’s retirement account.
Private medical care with PZU Zdrowie.
An additional paid day off, “A Day for You.”
Interest-free loans for housing, health, and other purposes.
Vacation subsidy.
FitProfit sports card.
Integration events and trips co-financed from the social fund.
Option to join group insurance on preferential terms.
Smartphone with unlimited Internet, also for private use.
Preferential offer for Orange services.
Development opportunities, including training, educational platforms, internal internship programs, and educational events.
“Health YES” program for people with disabilities.
“I’m in the game” support for parents returning to work after parental leave.
Wellbeing programs.
Volunteering in cooperation with the Orange Foundation.

Opieka zdrowotna

Płatny urlop

Karta sportowa

Spotkania integracyjne

Ubezpieczenie

Telefon

Inne informacje

The team provides 8x5 support, with optional on-call duties.

Orange

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