Jit Team

Senior Incident Manager

16k - 20k PLN16 000 - 20 000 PLN/ mies./ mies.B2BB2B (netto)

SeniorHybryda·WarszawaFull-time·B2B

#464704·Dodano 13 dni temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

Project ManagementITIL Jira ConfluenceMonitoring Tools

Podsumowanie oferty

You will lead the end-to-end incident management process for business-critical applications and services in a large-scale international financial environment. As the central coordination point, you will work with technical and business stakeholders to resolve production incidents, using tools including BMC Helix, Jira, and Confluence.

Wymagania

At least 5 years of experience in Incident Management or IT Service Management.
Strong understanding of the complete incident lifecycle.
Experience supporting enterprise-scale and business-critical environments.
Technical understanding of applications, infrastructure, integrations, APIs, databases, middleware, and containers.
Experience coordinating L2, L3, Development, Infrastructure, and Business teams.
Practical knowledge of ITIL Incident, Problem, and Change Management.
Strong stakeholder management and communication skills.
Experience leading incident war rooms and triage calls.
Ability to manage escalations across multiple teams and organizational units.
Strong analytical and reporting skills.
Experience working with SLA management and operational governance.
Excellent English communication skills.

Obowiązki

Own the end-to-end Incident Management process across multiple services and platforms.
Drive incident triage, prioritization, escalation, and resolution activities.
Lead incident bridge calls and coordinate technical and business stakeholders.
Identify and actively manage aging, stuck, and unresolved incidents.
Challenge unclear ownership and drive accountability across teams.
Monitor SLA compliance and escalate risks proactively.
Ensure incidents are properly documented and closed according to established procedures.
Coordinate cross-functional teams during major incidents and service disruptions.
Track follow-up actions and ensure agreed activities are completed on time.
Identify recurring incident patterns and collaborate with Problem Management teams.
Prepare incident reports, KPIs, trend analysis, and management presentations.
Provide regular operational updates to senior stakeholders and business representatives.
Maintain a consolidated incident overview across multiple tracking systems.

Benefity

Flexible work organization.
Additional training financed by Jit.
Regular integration meetings.

Dofinansowanie szkoleń

Spotkania integracyjne

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