Senior Incident Manager

800 - 1000 PLN/ dzień./ dzień.B2BB2B (netto)

SeniorHybryda·WarszawaFull-time·B2B

#464776·Dodano 3 dni temu·3

Źródło: Jit Team

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Tech Stack / Keywords

BMC HelixJira Confluence ITILITSMAPIsContainersDatabasesMonitoring PlatformsExcel

Podsumowanie oferty

Coordinate the end-to-end Incident Management process in an international financial services environment supporting business-critical applications and services. Act as the central point of coordination for technical and business stakeholders, using tools including BMC Helix, Jira and Confluence.

Wymagania

At least 5 years of experience in Incident Management or IT Service Management
Strong understanding of the complete incident lifecycle
Experience supporting enterprise-scale and business-critical environments
Technical understanding of applications, infrastructure, integrations, APIs, databases, middleware, and containers
Experience coordinating L2, L3, Development, Infrastructure, and Business teams
Practical knowledge of ITIL Incident, Problem, and Change Management
Strong stakeholder management and communication skills
Experience leading incident war rooms and triage calls
Ability to manage escalations across multiple teams and organizational units
Strong analytical and reporting skills
Experience working with SLA management and operational governance
Excellent English communication skills

Obowiązki

Own the end-to-end Incident Management process across multiple services and platforms
Drive incident triage, prioritization, escalation, and resolution activities
Lead incident bridge calls and coordinate technical and business stakeholders
Identify and actively manage aging, stuck, and unresolved incidents
Challenge unclear ownership and drive accountability across teams
Monitor SLA compliance and escalate risks proactively
Ensure incidents are properly documented and closed according to established procedures
Coordinate cross-functional teams during major incidents and service disruptions
Track follow-up actions and ensure agreed activities are completed on time
Identify recurring incident patterns and collaborate with Problem Management teams
Prepare incident reports, KPIs, trend analysis, and management presentations
Provide regular operational updates to senior stakeholders and business representatives
Maintain a consolidated incident overview across multiple tracking systems

Benefity

Flexible work organization
Additional training financed by Jit
Regular integration meetings

Dofinansowanie szkoleń

Spotkania integracyjne

Jit Team

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