Zendesk

Senior Sales Engineer

302k - 454k PLN302 000 - 454 000 PLN/ rok./ rok.

SeniorZdalnieFull-time

#465079·Dodano 13 dni temu·4

Źródło: Zendesk

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Tech Stack / Keywords

ZendeskJavaScript Python Node.js HTML/CSS REST APIswebhooksLLM prompt engineering Snowflake

Podsumowanie oferty

Act as the primary technical partner for enterprise and commercial accounts, demonstrating how Zendesk’s platform and AI-powered workflows address customer challenges. Lead technical discovery, solution design, proofs of concept, and system configuration using technologies including JavaScript, Python, Node.js, and REST APIs.

Wymagania

4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or application development.
Proficiency with modern web technologies such as JavaScript, Python, and Node.js, as well as HTML/CSS, REST APIs, and webhooks.
Practical understanding of AI applications, including LLM-powered features, prompt engineering, and automated workflows.
Strong understanding of SaaS ecosystems, CX or ES domains, contact center technology such as telephony and CRM, or IT support ticketing workflows.
Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.

Nice to have:

Hands-on knowledge of cloud data stacks such as Snowflake, Databricks, BigQuery, and AWS, Azure, or GCP data services; enterprise BI software such as Power BI, Tableau, or Looker; and modern AI frameworks, LLM integration, or data science processes.
Industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure, or the Public Sector.
Engagement in the technical or developer community, for example through open-source contributions, technical blogging, or community mentorship.
Experience designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.
Experience tailoring technical presentations for executive, economic buyer, and C-level stakeholders.

Obowiązki

Lead technical validation during sales cycles, answer detailed RFPs, design solutions, build standard integration topologies, and ensure compliance with enterprise security and data privacy standards.
Conduct technical discovery sessions with customer IT and business teams; create proofs of concept and custom demonstrations.
Build and showcase tailored agentic AI workflows using prompt engineering and Zendesk’s AI features.
Adapt existing technical accelerators, API templates, and middleware components to deliver architectures for prospects.
Gather product feedback and feature requests from customer engagements, and partner with internal teams to flag product gaps and shape platform enhancements.

Benefity

The position may be eligible for a bonus or related incentives, communicated during the offer stage.

Premie

Inne informacje

Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.
Artificial intelligence or automated decision systems may be used to screen or evaluate applications.

Zendesk

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