EPAM Systems

Senior AWS Connect Developer

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SeniorZdalnieFull-time

#465085·Dodano 14 dni temu·1

Źródło: EPAM Systems

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Tech Stack / Keywords

Amazon ConnectAWS LambdaAmazon Connect Streams APISalesforceMicrosoft TeamsMS Graph APIDynamoDBJavaScript/Node.jsPythonCloudFormation

Podsumowanie oferty

Lead a full platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client. The work covers contact flows, a custom agent workspace using the Amazon Connect Streams API, and integrations with Salesforce, Microsoft Teams, and DynamoDB.

Wymagania

5+ years of hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and Connect APIs/SDKs, with the ability to build and debug contact flows independently.
Solid AWS Lambda experience with S3 trigger patterns, DynamoDB reads and writes, and REST API calls from Lambda.
Proficiency in JavaScript/Node.js or Python for Lambda development.
Familiarity with the Amazon Connect Streams API, or the ability to ramp up quickly on it.
Experience integrating REST APIs, including consuming and producing endpoints such as Salesforce, MS Graph, or similar CRM and enterprise APIs.
Experience working in a structured delivery team with a shared backlog, code reviews, and a fixed deadline.
Strong attention to detail and ability to work independently once requirements are clear.
English proficiency at B2 level or higher.

Nice to have:

Expertise in Microsoft Graph API, including presence, calendar, and user APIs.
Familiarity with Salesforce REST API or APEX for integration debugging.
Familiarity with Entra ID (Azure AD) SSO configuration.
Knowledge of IaC tools such as CloudFormation or CDK for AWS resource provisioning.
Background in the contact-centre domain or prior platform migration experience.

Obowiązki

Design, build, and test Amazon Connect contact flows, queue configurations, and routing profiles according to the Solution Architect’s architecture.
Implement and unit-test Lambda functions for Salesforce transcript delivery, DynamoDB lookups, and agent-availability checks.
Build the custom Amazon Connect Streams API agent workspace, covering chat handling, case history display, and iFrame integration of the Salesforce URL.
Implement the Microsoft Teams presence-sync intermediary component using the MS Graph API.
Contribute to IaC pipelines for Amazon Connect resources, using CloudFormation or CDK where possible, and document manual steps where needed.
Collaborate with the Salesforce Developer on Salesforce objects, REST API contracts, and validation.
Support QA with testable, documented components, and participate in SIT and defect resolution.
Contribute to knowledge-transfer documentation so the client’s team can operate and extend the platform after go-live.

Benefity

English classes.
Certification opportunities, including Anthropic, Gemini, GCP, Azure, and AWS.
Participation in the Employee Stock Purchase Plan with a 15% discount.
Health insurance and a multisport benefit.
Shopping vouchers.
Referral bonuses up to $2,000.
Free snacks and coffee at offices.
Corporate, social, and well-being events.

Kursy językowe

Spotkania integracyjne

Karta sportowa

Ubezpieczenie

Udziały pracownicze

Premie

Darmowe przekąski

Napoje w biurze

Inne informacje

Remote work is available within Poland; the offer also mentions the opportunity to work abroad for up to 60 days annually.

EPAM Systems

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