Maisa AI

Technical Account Manager

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MidHybryda·ValenciaFull-time·Umowa o pracę

#465135·Dodano 13 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

enterprise technology implementationsCustomer Onboardingtraining programsAWS Azure Kubernetes CI/CD REST APIsUiPathAutomation Anywhere

Podsumowanie oferty

You will lead enterprise platform rollouts and customer onboarding, including technical setup, process mapping, and training. The work involves AI automation solutions and technologies including AWS, Azure, Kubernetes, CI/CD, and REST APIs.

Wymagania

Demonstrable experience managing enterprise technology implementations, including leading customer onboarding, training programs, and change management initiatives at scale.
Program management capabilities, including coordinating parallel workstreams, dependencies, and stakeholders from technical teams to the C-suite.
Technical knowledge of modern cloud infrastructure and software technologies, including AWS, Azure, Kubernetes, CI/CD, and REST APIs, gained through commercial experience or a bachelor's degree in Computer Science, Information Systems, or a related field.
Experience leading discovery processes and process mapping using various frameworks and methodologies.
Communication and documentation skills, including the ability to present complex technical ideas and AI automation solutions to technical and non-technical stakeholders.
Business proficiency in Spanish and English.

Nice to have:

Additional European languages.
Hands-on experience with enterprise automation platforms such as UiPath, Automation Anywhere, Blue Prism, and Celonis, and relevant certifications such as PMP, PRINCE2, or Agile.
Background in process optimization, business process management, or digital transformation, with a track record of change management in large organizations.
Analytical skills for tracking program metrics and demonstrating customer value.
Willingness to actively use AI tools to enhance productivity.

Obowiązki

Implementation & Delivery:

Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, project plans, milestones, and resource requirements.
Coordinate customer onboarding activities, including technical setup, process discovery and mapping, user training, and knowledge transfer.

Program Management & Governance:

Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders.
Identify and mitigate implementation risks through proactive program management.

Enablement & Adoption:

Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices.
Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities.

Stakeholder Management:

Serve as the primary point of contact for technical and operational issues during implementation.
Facilitate cross-functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement.

Inne informacje

Ability to travel up to 25% of the time.

Maisa AI

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