airSlate

Senior Technical Support Speciallist

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SeniorZdalnieFull-time

#465382·Dodano dwa miesiące temu·0

Źródło: airSlate

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Tech Stack / Keywords

SignNowSaaSAPIsIntercomCRM

Podsumowanie oferty

Provide technical support for the SignNow web platform, including its integrations and workflows. Handle complex cases for enterprise accounts and investigate technical issues.

Wymagania

Bachelor's degree or equivalent practical experience.
3+ years of experience in B2B SaaS support, including at least 2 years with enterprise or Tier 1 accounts.
Fluent, professional-level English for written and verbal client communication.
Familiarity with APIs, integrations, and SaaS platforms.
Strong communication and client management skills; ability to run enterprise calls independently.

Nice to have:

Experience with Intercom or a similar CRM.

Obowiązki

Handle complex web support cases for enterprise and sales-assisted accounts.
Lead and participate in client calls with Tier 1 accounts independently.
Collaborate with the GTM team (Sales, CSM) on escalated enterprise issues.
Identify, document, and escalate product bugs and feature requests to the engineering and product teams.
Investigate and troubleshoot technical issues related to the SignNow web platform, integrations, and workflows.
Ensure timely follow-up and resolution of assigned cases within SLA requirements.
Maintain clear and professional written communication with customers throughout the full case lifecycle.

Benefity

Performance-based bonuses and stock options.
Professional development through courses, conferences, and access to learning resources.
Health coverage, wellness programmes, and access to fitness options, tailored to each country.
Quarterly company-wide Mental Health Days.
Flexibility for parents, the airSlate Junior Club for kids, company-wide family days, and a pet-friendly approach.

Udziały pracownicze

Premie

airSlate

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