Altimetrik Poland

Claude & Perplexity Technical Support Specialist

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SeniorZdalnie·KrakówFull-time·B2B

#465680·Dodano 12 dni temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

Technical SupportClaudePerplexityUser Access Management

Podsumowanie oferty

Manage Claude and Perplexity administration and user support across the organization. Help teams access and use both platforms, resolving day-to-day technical issues.

Wymagania

Hands-on experience with both Claude and Perplexity, including workspace administration, user access management, and troubleshooting common user issues.
Experience in technical support or SaaS application administration.
Working knowledge of SSO, user provisioning, and access management.
Strong troubleshooting skills, including investigating configuration and integration issues.
Experience handling support tickets and coordinating with internal teams or external vendors.
Ability to interpret usage data and prepare operational reports.
Clear written and verbal communication skills, with the ability to explain technical issues to users with different levels of technical knowledge.
A structured approach to documentation, prioritization, and follow-up.

Obowiązki

Manage user accounts, permissions, licenses, and workspace settings, including onboarding and offboarding.
Troubleshoot access, SSO, configuration, and integration issues.
Help users get started with both platforms and resolve day-to-day technical queries.
Coordinate issue resolution with internal teams and stakeholders, tracking escalations through to completion.
Prepare usage and license utilization reports using available platform data.
Maintain support documentation, troubleshooting guides, and onboarding materials.

Altimetrik Poland

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