Motorola Solutions

Technical Support Specialist

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NieokreśloneHybryda·KrakówFull-time

#466460·Dodano 9 dni temu·0

Źródło: Motorola Solutions

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Tech Stack / Keywords

TCP/IPCloud VideoAccess ControlVideo SecurityCRMCCNACompTIA A+Video Conferencingcloud software

Podsumowanie oferty

Provide technical support for Cloud Video & Access Control platforms, troubleshooting and resolving complex customer hardware and software issues. Document cases and manage incoming contacts using remote sessions and diagnostic tools.

Wymagania

Strong problem-solving and analytical skills, with the ability to diagnose and replicate technical issues, including reviewing basic logs and network data.
Fluency in written and spoken English, with the ability to explain complex technical problems clearly to customers.
Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation and troubleshooting.
Ability to work independently and dedication to continuous technical learning.
Ability to manage pressure and customer expectations while troubleshooting critical issues.

Nice to have:

Experience in video security, access control, video conferencing, cloud software, or enterprise hardware support.
A relevant degree or diploma, such as in computer science, or technical certifications such as CCNA or CompTIA A+.
Experience with CRM systems.
Relevant technical experience in video security, analytics, access control, telecommunications, video conferencing, cloud software, or enterprise hardware support.

Obowiązki

Troubleshoot and resolve complex hardware and software issues over the phone, live chat, and email, using remote sessions and diagnostic tools.
Maintain deep product knowledge across a quickly evolving product line.
Document customer and technical information concisely in a case management system.
Prioritize tasks to manage incoming contacts and existing cases.
Occasionally provide after-hours or weekend on-call support.
Accommodate a Tuesday–Saturday or Wednesday–Sunday working schedule if needed.

Inne informacje

Travel requirements: 10–25%.
Occasional after-hours or weekend on-call support may be required.
The working schedule may be Tuesday–Saturday or Wednesday–Sunday if needed.
Relocation is not provided.

Motorola Solutions

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