Application Support Associate

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NieokreśloneOn-site·WarszawaFull-time

#467120·Dodano 3 dni temu·3

Źródło: Visa

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Tech Stack / Keywords

Python Linux Splunk Grafana Prometheus ServiceNow Unix BashISO 8583ITIL

Podsumowanie oferty

Support Visa clients by monitoring, analyzing, and resolving VOCC outages and incidents. The role also includes incident escalation, client communications, and support for scheduled changes.

Wymagania

Bachelor's degree, or at least 3 years of relevant work experience.

Preferred Qualifications:

Bachelor's degree, or at least 3 years of relevant work experience.
Associate's degree in a related field or 2 years of equivalent industry experience; 2 years working in the tech industry is a plus.
Basic knowledge of networking.
Basic understanding of message flow, with the ability to develop an in-depth understanding.
Experience with Python or another programming language, particularly scripting and process automation.
Exposure to Unix, Bash, or shell scripting.
Basic understanding of API monitoring and reading logs.
Exposure to ITIL ticket practices or experience with ServiceNow.
Basic understanding of file transfer protocol.
Working knowledge of Linux, Splunk, Grafana, Prometheus, or other monitoring tools, including log analysis and constructing queries.
Previous IT Operations or Service Desk experience is desirable but not essential; training will be provided.
Experience with ISO 8583 or an equivalent messaging protocol.
Ability to work effectively both as part of a team and independently.
Ability to manage one's own workload and seek advice or guidance when required.
Ability to make decisions based on available information, present recommendations, and deal with moderate challenges.
Strong verbal and written communication skills.
Takes ownership through incident resolution.
Ability to assess incident urgency, complete analysis, and apply sound logic and problem-solving techniques.
Client-focused approach and ability to interact across all management levels.

Obowiązki

Support and advocate for Visa clients, including financial institutions and vendors.
Escalate incidents promptly according to support guidelines and procedures.
Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using a variety of tools and techniques.
Steward internal and external bridges to support timely resolution of internal and client-facing issues.
Work simultaneously and independently on multiple platforms.
Assess incident impact and prepare communications for appropriate recipients within set time frames, without guidance.
Support scheduled changes.

Benefity

The position may be eligible for a bonus and equity.
Benefits for which the position may be eligible include medical, dental, vision, pension, life insurance, annual leave, and a wellness program.

Opieka zdrowotna

Ubezpieczenie

Płatne święta

Premie

Udziały pracownicze

Inne informacje

This is an on-site position requiring a daily commute to the assigned Visa office.
The role has a permanent 10-hour daily shift on a two-week rotating schedule. During the initial 3 months of training, the schedule is Monday to Friday, 8 hours per day.

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