Associate Systems Application Analyst

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NieokreśloneOn-site·WarszawaFull-time

#467122·Dodano 3 dni temu·3

Źródło: Visa

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Tech Stack / Keywords

Python Unix BashAPIServiceNow Linux Splunk Grafana PrometheusISO 8583

Podsumowanie oferty

Support Visa clients, including financial institutions and vendors, by resolving incidents and supporting scheduled changes. Monitor and resolve VOCC outages across multiple platforms.

Wymagania

Basic qualification:

Bachelor’s degree, or 3+ years of relevant work experience.

Preferred qualifications:

Bachelor’s degree, or 3+ years of relevant work experience.
Associate degree in a related field or 2 years of equivalent industry experience; 2 years working in the tech industry is a plus.
Basic knowledge of networking.
Basic understanding of message flow, with the ability to gain an in-depth understanding.
Experience with Python or another programming language, focusing on scripting and process automation.
Exposure to Unix, Bash, or shell scripting is an advantage.
Basic understanding of API monitoring and reading logs.
Exposure to ITIL standard ticket practices or ServiceNow experience is a plus.
Basic understanding of the File Transfer Protocol.
Working knowledge of Linux, Splunk, Grafana, Prometheus, or other monitoring tools, including log analysis and constructing queries.
Previous IT Operations or Service Desk experience is desirable, but not essential; training will be provided.
Experience with ISO 8583 or an equivalent messaging protocol.
Ability to work effectively both as part of a team and individually.
Ability to manage own workload and seek advice or guidance when required.
Ability to make decisions based on available information, present recommendations, and deal with moderate challenges.
Strong verbal and written communication skills.
Takes ownership through incident resolution.
Ability to assess incident urgency, complete analysis, and apply sound logic and problem-solving techniques.
Client-focused approach and ability to interact across all management levels.

Obowiązki

Support and advocate for Visa clients, including financial institutions and vendors.
Escalate incidents promptly according to support guidelines and procedures.
Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages using a variety of tools and techniques.
Steward internal and external bridges to support timely resolution of internal and client-facing issues.
Work simultaneously and independently on multiple platforms.
Assess incident impact and author communications for distribution to appropriate recipients within set time frames, without guidance.
Support scheduled changes.

Benefity

The position may be eligible for a benefits package including medical, dental, vision, pension, life insurance, annual leave, and a wellness program.
The position may be eligible for a bonus and equity.

Ubezpieczenie

Płatne święta

Premie

Udziały pracownicze

Inne informacje

The role follows a permanent day shift of 10 hours daily on a two-week rotating schedule. During the initial three months of training, the schedule is Monday to Friday, 8 hours per day.

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