Major Incident Management Analyst

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NieokreśloneOn-site·WarszawaFull-time

#467123·Dodano 3 dni temu·1

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Tech Stack / Keywords

ITILWindowsLinuxNetwork troubleshootingDatabase conceptsCloud computing

Podsumowanie oferty

Coordinate and facilitate the resolution of high-impact, high-severity incidents with relevant teams, clients and vendors to minimize business disruption. The role also includes incident communications, tracking and reporting in line with ITIL and operational policies.

Wymagania

Bachelor's degree or 3 or more years of relevant work experience.

Preferred:

Associate’s degree in IT, Computer Science or a related field, with 2 or more years of experience in IT support, major incident management, service management or a related role; or a bachelor's degree in IT, Computer Science or a related field.
Basic understanding of server administration, including basic commands and file system navigation on Windows and Linux; network troubleshooting; database concepts; and cloud computing.
Familiarity with the ITIL framework and best practices.
Knowledge of card payment services processing.
Ability to prioritize and multitask, and flexibility and adaptability in work approach.
Analytical problem-solving skills and ability to drive multiple teams to achieve results.
Ability to exercise independent judgment under minimum supervision.
Excellent communication and customer service skills.

Obowiązki

Develop, edit and distribute internal and external communications in a timely and accurate manner, following documented processes.
Adhere to standard procedures and suggest improvements when needed.
Build knowledge of application service flows, products, services and support team functions.
Manage high-impact, high-severity incidents with a focus on minimizing business disruptions.
Work with Global Support groups, clients and vendors to provide solutions for client issues and resolve system problems quickly.
Coordinate and facilitate the resolution of major incidents with relevant teams.
Track, update and close assigned requests in the incident management system.
Create incident reports and ensure incidents and changes comply with ITIL and operational policies.

Benefity

The position may be eligible for a bonus and equity.
The benefits package for which the position may be eligible includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave and a Wellness Program.

Opieka zdrowotna

Ubezpieczenie

Płatne święta

Premie

Udziały pracownicze

Inne informacje

Operations work requires shifts, including weekends and holidays, as requested or scheduled.

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