Allegro

Product Manager (CRM & Contact Center Tools)

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NieokreśloneHybryda·PoznańFull-time

#467753·Dodano 7 dni temu·1

Źródło: Allegro Sp. z o.o.

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Tech Stack / Keywords

CRM SalesforceGenesys CloudLLMAIA/B testingKubernetes DockerConsulGitHub Actions

Podsumowanie oferty

You will take end-to-end ownership of the CRM & Contact Center hub, connecting tools and automating processes for internal business teams and merchants. You will lead product discovery and delivery, shape the roadmap, and explore AI and LLM technologies for support tools.

Wymagania

Proven experience as a Product Manager, Systems Analyst, Solution Owner, or Delivery Manager working with internal platforms, CRM, or CX tools.
Hands-on experience expanding, integrating, or optimizing enterprise platforms, especially CRM and Contact Center solutions such as Salesforce or Genesys Cloud.
Ability to map and design end-to-end processes connecting customer touchpoints with back-office CRM workflows and telephony or omnichannel routing.
Interest in emerging technologies, Artificial Intelligence, and LLMs, and a practical view of how AI can improve internal workflows and customer care tools.
Ability to map complex cross-departmental processes and make data-informed decisions.
Ability to shape product vision, take ownership, and propose concrete improvements.
Excellent communication skills for working with senior business leads and technical teams.
Fluency in Polish and English for daily collaboration.

Nice to have:

Hands-on experience with Salesforce Sales or Service Cloud, or Genesys Cloud.
Background in high-volume e-commerce, logistics, or large-scale internal technology platforms.

Obowiązki

Analyze cross-departmental workflows to identify synergies and streamline operations.
Lead projects from concept to rollout, combining product discovery with execution, including Quality Monitoring tools.
Work with business stakeholders, operational teams, and IT to translate business needs into scalable internal platform solutions.
Shape the roadmap for internal tools and customer-facing contact channels, using data, automation, and AI to improve operational efficiency.
Manage product backlogs, lead continuous discovery, define CVP, and measure performance through product metrics and A/B testing where applicable.

Benefity

Long-term discretionary incentive plan based on Allegro.eu shares in the form of restricted stock units.
Annual bonus based on individual performance and company results.
Offices with bicycle parking and other facilities.
A 16-inch or 14-inch MacBook Pro, or a corresponding Dell device with Windows, and necessary accessories.
Cafeteria-plan benefits, with options including medical, sports, or lunch packages, insurance, and purchase vouchers.
Employer-paid English classes related to the nature of the job.
Training budget and access to an internal learning platform with trainings.
An additional day off for volunteering.
Social events, including Spin Kilometers, Family Day, Fat Thursday, and Advent of Code.

Elastyczne godziny

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Spotkania integracyjne

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