Nordea

IT Operation Specialist

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NieokreśloneHybryda·WarszawaFull-time

#468584·Dodano 7 dni temu·0

Źródło: Nordea

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Tech Stack / Keywords

ITILITSMTCP/IPWindows Server Linux Unix VMwareMainframe

Podsumowanie oferty

As part of Nordea’s Control Center, you will monitor and troubleshoot IT services in a banking environment. The role includes incident handling and administration across platforms such as Windows Server, Unix, VMware and Mainframe.

Wymagania

Technical IT background, gained professionally or through education.
Experience in a similar position, such as IT Monitoring, Infrastructure Specialist or Service Desk.
Knowledge and professional experience with ITIL processes and ITSM tools; certification is an advantage.
Knowledge and professional experience in IT areas such as TCP/IP networking, server OS management (Windows and Linux), and application maintenance and/or support.
Fluent written and spoken English.
Attention to detail, independence at work and understanding of the importance and impact of tasks.
A dedicated, creative and persistent approach to supporting and improving the IT environment.
Teamwork, communication and information-sharing skills.
A proactive, can-do attitude.
Passion for IT and willingness to learn.

Obowiązki

Monitor IT infrastructure, systems and business applications using monitoring tools.
Perform initial troubleshooting and administration on Windows Server, Unix, VMware and Mainframe platforms.
Support Change Requests, major IT infrastructure incidents and ITIL processes, including Incident and Problem processes.
Cooperate with Incident Managers and L2 infrastructure support on complex issues.
Act as a point of contact for colleagues and other teams in Nordea Global IT.
Respond to discovered issues according to established standards and procedures.
Evaluate and review technical documentation and procedures.
Assist with developing and integrating IT monitoring solutions.
Assist in infrastructure projects as a Control Center representative.

Inne informacje

The team operates 24/7/365.
Recruitment process: preliminary CV selection, phone conversation with the recruiter, online interview with the hiring leader, and background and reference check.

Nordea

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