Nordea

Senior IT Operations Engineer

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SeniorHybryda·GdańskFull-time

#468657·Dodano 7 dni temu·0

Źródło: Nordea

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Tech Stack / Keywords

SplunkApicaSysdigPrometheus Grafana Kubernetes Jenkins Oracle DB2 Kafka

Podsumowanie oferty

W Nordea’s Credit Retail Domain, you will own the operational health of Credit APIs and microservices in production. You will monitor services, investigate incidents and oversee deployments using Splunk, Prometheus, Grafana, Kubernetes and Jenkins.

Wymagania

Required experience:

5+ years of professional experience in IT Operations, 2nd line technical support or DevOps.
Proven track record of owning incidents end to end, from alert to root cause analysis and prevention.
2+ years working within the ITIL framework, including incident, problem and change management.
Strong background in Agile delivery environments alongside development teams.
Excellent English communication skills, including explaining technical issues clearly to engineers and non-technical stakeholders.

Must-have technical skills:

Proficiency with log analysis and alerting tools: Splunk, Apica and Sysdig.
Experience with observability tooling: Prometheus and Grafana, including reading dashboards and tuning alerts.
Comfortable operating services running on Kubernetes, including checking pod health, reading logs and triggering restarts; cluster administration is not required.
Familiarity with Jenkins pipelines to execute and troubleshoot deployments.
Experience with relational databases (Oracle, DB2), including querying, interpreting execution plans and identifying data-related incidents.
Working knowledge of Spring/Hibernate application behavior, Kafka message flows, and XML/JSON payloads to trace issues through the stack.

Nice to have:

Java/J2EE development background.
IBM Datastage operational experience.
Bash or Python scripting for automating repetitive operational tasks.
Ansible for applying configuration changes in controlled operational scenarios.

Personal qualities:

Stay calm under pressure and take ownership when production is on fire.
Communicate proactively with stakeholders.
Be curious about why things break, rather than just restarting a service.
Look for ways to make operations less manual over time.

Obowiązki

Incident & Problem Management:

Own the root cause analysis process for production incidents: diagnose and resolve issues, then put preventive measures in place.

Production Monitoring & Support:

Monitor service health, detect anomalies and act before they become incidents.

Deployment Execution:

Trigger and oversee release deployments through existing CI/CD pipelines.
Troubleshoot failed deployments and coordinate rollbacks when needed.

Environment Oversight:

Keep Pre-Production and Production environments stable and aligned, ensuring they behave as expected day to day.

Runbook & Knowledge Management:

Document operational procedures, known issues and resolution steps to build a reliable knowledge base for the team.

Cross-team Collaboration:

Work with development and platform teams to triage issues, clarify operational requirements and close the feedback loop between production and development.

Operational improvement:

Identify recurring pain points and propose automation or tooling to reduce toil.
Improve observability coverage through dashboards, alerts and log queries.
Contribute to service continuity initiatives and disaster recovery drills.

Inne informacje

The recruitment process consists of preliminary CV selection, a phone conversation with the recruiter, an online interview with the hiring leader and a background check.

Nordea

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