Open Loyalty

Technical Consultant (SaaS)

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SeniorZdalnie·WrocławInne·B2B

#469343·Dodano 7 dni temu·4

Źródło: justjoin.it

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Tech Stack / Keywords

APIPostmanWebhooksEnglish

Podsumowanie oferty

As a Technical Consultant, you will support clients using Open Loyalty, a platform for loyalty programs and gamification. You will troubleshoot API issues, guide client onboarding, and help clients use the platform effectively, working with tools including Postman.

Wymagania

Understanding of APIs, headless architecture, and modern software practices.
Prior experience in a B2B technical support or consulting role, ideally with a SaaS product.
Strong command of Postman and experience debugging and reproducing bugs.
Familiarity with tools such as Jira, GitBook, and Confluence.
Proven experience in technical customer onboarding and sales enablement.
Effective communication, problem-solving, and prioritization skills.
Ability to work remotely and manage time independently.
Fluency in Polish and English, including confidence communicating daily with English-speaking clients.

Obowiązki

Participate in technical meetings with clients, providing expert-level guidance and support.
Troubleshoot technical issues, replicate bugs, and assist in debugging API configurations using tools like Postman.
Monitor SLA compliance for open tickets and follow up to ensure timely resolution.
Update and expand product documentation in GitBook and Confluence with each new release.
Write user guide articles explaining newly introduced features.
Lead customer onboarding, including defining project timelines, providing import guidance, and setting up technical programs.
Collaborate with Engineering and Customer Success teams to support the client experience.

Benefity

Choice of hardware: Lenovo or MacBook, plus the required accessories.
Access to premium-level private healthcare, Multisport, and English classes.
Opportunity to implement ideas and strategies.

Opieka zdrowotna

Karta sportowa

Kursy językowe

Open Loyalty

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