Problem Manager – Platform Azure

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SeniorHybryda·WarszawaFull-time

#469742·Dodano 4 dni temu·0

Źródło: SimCorp

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Tech Stack / Keywords

AzureOpsgenieSalesforceCadalysAzure DevOpsGrafana Prometheus ITIL ServiceNow Jira

Podsumowanie oferty

As Problem Manager in the Delivery Excellence team, you will drive root cause analysis and prevent recurring issues across cloud infrastructure and services supporting investment and asset managers. You will work with monitoring, ticketing and operational platforms including Opsgenie, Salesforce, Cadalys, Azure DevOps and Grafana.

Wymagania

5+ years of experience in Problem Management, Service Management (ITIL) or platform operations, preferably in cloud environments.
Strong background in ITIL practices, especially problem, incident and change management.
Experience with cloud monitoring and alerting platforms such as Opsgenie, Grafana and Prometheus.
Proficiency in root cause analysis methodologies such as 5 Whys, Fishbone and Pareto, and problem tracking systems such as Salesforce, Cadalys, ServiceNow and Jira.
Familiarity with automation and self-healing frameworks for cloud operations.
Experience with reporting and data analysis tools such as Power BI and Azure Log Analytics.
Excellent communication, facilitation and cross-functional collaboration skills.
Ability to prioritize effectively in a dynamic, global and multicultural environment.

Obowiązki

Lead investigations into major and recurring issues, facilitate root cause analysis sessions, coordinate engineering and operations, and maintain problem records.
Ensure root cause analyses are completed and delivered within agreed service level agreements.
Identify systemic risks and address them through infrastructure changes, configuration updates or automation.
Develop and maintain integrations across incident, change and problem management systems with the Service Enablement team.
Partner with Service Enablement specialists, SREs and platform engineers to design and implement automation that detects, mitigates or resolves known errors and platform vulnerabilities.
Create and maintain root cause analysis documentation, known error databases and self-service materials.
Report on recurring issues, mean time to resolution and problem trends through dashboards and reports, and use insights to influence prioritization of technical debt and improvement initiatives.
Drive post-incident reviews and retrospectives, and promote learning and accountability through feedback loops and operational best practices.

Benefity

Flexible working hours.
Annual bonus structure.
Employer-paid Medicover Platinum healthcare package; employee-paid family upgrade available.
MyBenefit Cafeteria monthly budget, which can be used to finance a Multisport card with a 25% employee contribution or other lifestyle options.
Unum group life insurance; employee-paid upgrade available.
Medicover travel insurance for private trips and global business travel insurance.
Possibility to join the Deutsche Börse Group Share Plan after one year.
Professional training and courses provided by SimCorp.
Polish language classes for foreign employees; German and English classes based on business needs.

Elastyczne godziny

Premie

Opieka zdrowotna

Karta sportowa

Ubezpieczenie

Udziały pracownicze

Szkolenia wewnętrzne

Kursy językowe

Inne informacje

Submit an application in English through SimCorp’s career site.

SimCorp

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