Process Manager with French

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MidHybryda·KatowiceFull-time·Umowa o pracę

#469894·Dodano 7 dni temu·4

Źródło: justjoin.it

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Tech Stack / Keywords

Process managementIT Service ManagementITILITSMIncident managementChange Managementproblem management

Podsumowanie oferty

The Process Manager will drive governance and continuous improvement of IT service management processes, especially Incident, Change and Problem Management. The role applies ITIL and ITSM practices across IT and business functions.

Wymagania

3+ years of experience in Process Management, IT Service Management or related operational roles.
Strong practical knowledge of ITIL and ITSM processes.
Hands-on experience with Incident Management, Change Management and Problem Management.
Experience in process analysis, process mapping and process improvement initiatives.
Ability to create and maintain process documentation, procedures and governance standards.
Experience working with cross-functional teams and multiple stakeholders.
Strong analytical and problem-solving skills.
Understanding of operational risk management and process compliance.
Excellent communication and stakeholder management skills.
French at minimum B2 level.

Nice to have:

ITIL certification.
Experience with ServiceNow, Jira Service Management or similar ITSM tools.
Knowledge of Lean, Six Sigma or Continuous Improvement methodologies.
Experience in enterprise or international environments.
Project management experience.
Experience with KPI reporting and process governance.

Obowiązki

Manage and continuously improve IT service management processes, focusing on Incident, Change and Problem Management.
Analyse processes, identify inefficiencies and implement improvement initiatives.
Ensure adherence to ITIL practices, internal standards and governance frameworks.
Collaborate with stakeholders to define, document and optimize end-to-end processes.
Lead process mapping, reviews and documentation.
Monitor process performance, identify risks and implement corrective and preventive actions.
Participate in operational meetings, service reviews and project activities.
Support implementation of new processes, tools and ways of working.
Provide guidance, knowledge sharing and training on process management standards and methodologies.
Contribute to continuous improvement, innovation and operational excellence initiatives.
Support incident, change and problem reviews, including root-cause analysis and process compliance monitoring.
Prepare reports, KPIs and process-related documentation for management and stakeholders.

Benefity

For employment contracts: Luxmed, Medicover Sport, Worksmile, educational platforms, a language learning platform, referral bonus, copyrights, life insurance, company-paid certifications, conferences, Tech Lunches, access to professional communities, and a local kindergarten.
For B2B: Tech Lunches, Worksmile and access to professional communities.
Free parking, fresh fruit and workation.

Opieka zdrowotna

Karta sportowa

Premie

Ubezpieczenie

Dofinansowanie szkoleń

Parking dla aut

Darmowe przekąski

Inne informacje

Candidates must be located in Poland and be open to a hybrid model with regular attendance at the Katowice office.
The recruitment process consists of a phone call with a recruiter (up to 30 minutes) and a one-hour interview on Teams with general and technical questions.

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