Client Service Excellence Manager

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MidOn-site·DublinFull-time

#470145·Dodano 6 dni temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

Project ManagementtrainingRisk ManagementTenderAgileGovernanceHR (Human Resources)DeploymentCopywriting (content)Request For Proposal (RFP)

Podsumowanie oferty

Owns the quality of technical delivery across key client accounts, working with client delivery and project managers. Uses KPIs and SLAs to improve performance, manage risks and identify clients’ upcoming project and capability needs.

Wymagania

Hands-on experience in IT project management or technical delivery, including ownership of delivery and the ability to discuss scope, risk, dependencies and timelines with client managers.
Background in IT services, technology delivery, service delivery or project/programme environments.
Working understanding of modern technology and transformation in areas such as cloud, infrastructure, data, applications, integrations or SaaS.
Track record of managing KPIs, SLAs and continuous improvement.
Experience resolving delivery risks and performance issues.
Ability to build trust with senior IT stakeholders, challenge constructively and make clear recommendations.
Experience leading or working closely with technical teams and consultants.
Commercial awareness and ability to identify where to add value for a client.

A strong advantage:

Recognised project management qualification, such as PMP, PRINCE2 or an Agile/Scrum certification.
Experience supporting tenders, RFPs, renewals or account growth.

Obowiązki

Own delivery quality

Take ownership of the performance and quality of technical delivery across key accounts.
Manage KPIs, SLAs and service performance, using data to drive measurable improvement.
Identify delivery, performance and commercial risks early, and ensure appropriate action follows.

Be a credible voice with senior IT stakeholders

Build trusted relationships with client IT leaders and understand their roadmaps, priorities and delivery pressures.
Engage on projects and transformation programmes, flagging risks, dependencies and improvements.
Bring delivery and performance insight to client business reviews.

See what's coming

Identify client project challenges and capability needs, working with the emagine team to plan how to meet them.
Support new resourcing requirements, tenders and RFPs.

Raise the bar across our consultant teams

Work with deployed consultants to capture on-the-ground insight and maintain standards.
Assess prospective consultants for technical and cultural fit, and identify skills gaps across teams.
Manage knowledge transfer and continuity when consultants leave an engagement.

Benefity

Attractive salary.
Pension.
Healthcare.
Training.

emagine

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