Customer Support Specialist with Hebrew (maternity cover)

7633 - 9500 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

SeniorHybryda·KrakówFull-time·Umowa o pracę

#470192·Dodano 5 dni temu·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Analytical skillsMS OfficeHebrew

Podsumowanie oferty

Process and support Commercial Banking customers by maintaining accounts and customer records, preparing documents, and processing financial transactions. Analyse banking and legal documentation in English and Hebrew, and use MS Office to support accurate customer records.

Wymagania

Proficient written and spoken English.
Very good written Hebrew; the role also requires reading Hebrew documentation.
Excellent communication and analytical skills, including the ability to analyse complex structures.
Strong attention to detail.
Ability to manage multiple tasks and prioritise responsibilities according to their criticality.
Ability to work independently and under time pressure.
Good understanding of the financial industry.
Effective use of MS Office.
Ability to work in an international environment.

Obowiązki

Process and support Commercial Banking customer requests, including account maintenance and updates to customer records.
Prepare reports, customer letters, and other documents requested by customers or internal stakeholders.
Process financial transactions on customer accounts.
Analyse customer requests and banking and legal documentation in English and Hebrew.
Liaise with Relationship Managers and internal stakeholders to maintain the quality of customer records.
Provide support to employees and departments with queries and problems related to customer documentation and activity.
Execute requests and resolve problems efficiently, accurately, and professionally.
Apply knowledge of procedures, processes, and systems, and take initiative to update and improve them.
Act in compliance with procedures, policies, internal regulations, and workplace rules.
Assist the line manager with day-to-day operations to help ensure SLAs are met, and act as the manager’s deputy during their absence.
Complete and update data requirements, including timesheets, systems, and databases, in a timely manner.
Meet the quality and productivity standards set for the processes.

Benefity

Additional bonuses for recognition awards.
Multisport card.
Private medical care.
Life insurance.
One-time reimbursement of up to 800 PLN for home office set-up.
Cafeteria platform.
Employee assistance program.
Additional contributions to the PPK scheme.
Corporate parties and events.
CSR initiatives.
Nursery discounts.
Financial support for training and education.
Social fund.
Flexible working hours.
Free parking.

Elastyczne godziny

Dofinansowanie szkoleń

Spotkania integracyjne

Parking dla aut

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Premie

HSBC

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