Technical Support Engineer (NXJ-220)

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MidZdalnieFull-time

#470308·Dodano 6 dni temu·4

Źródło: Newxel

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Tech Stack / Keywords

REST API PostmanDNSTLSWAFNmapSQL GCP GrafanaClaude Code

Podsumowanie oferty

Investigate complex customer issues for a B2B SaaS cybersecurity platform that helps organizations manage third-party security risks. Reproduce REST API issues, analyze system logs, and investigate networking and security problems as part of a global support team.

Wymagania

4+ years of technical support experience in a B2B SaaS company.
Hands-on experience troubleshooting REST APIs, using Postman, reading API logs, and understanding error messages.
Foundational networking knowledge, including DNS, reverse DNS, and IP/domain ownership verification.
Proficiency in reading and analyzing system logs.
Exceptional written and spoken English for enterprise-level customer communications.
Willingness to use AI tools in daily troubleshooting workflows.
Availability to start within a relatively short timeframe.

Nice to have:

Experience in a cybersecurity company or an Israeli startup environment.
Experience manually validating security findings using tools such as Nmap, or investigating WAF and TLS issues.
Database querying experience with SQL or NoSQL.
Experience with cloud platforms, specifically GCP, and monitoring tools such as Grafana.
Advanced AI automation skills, such as building custom AI agents or automations, or using Claude Code.
Experience supporting large enterprise customers and working in a globally distributed support team.

Obowiązki

Investigate and resolve complex technical issues, identifying root causes independently using logs, error messages, and monitoring tools.
Reproduce customer API issues using Postman, analyze API logs, and translate errors into actionable engineering tasks.
Investigate networking and security issues, including DNS and reverse DNS routing, IP/domain verification, TLS configurations, and WAF detection.
Use AI tools such as Claude, Gemini, and Copilot to accelerate technical investigations, log analysis, and daily workflows.
Communicate with enterprise customers, translating technical findings into clear English.
Cover US Eastern Time business hours and respond to rare, critical P1 incidents outside normal hours to meet SLAs.

Benefity

Independently investigate and solve complex technical cases and potential product bugs.
Help shape how enterprise issues are handled and escalated as the core support team expands.

Inne informacje

Cover US Eastern Time business hours and be willing to respond to rare, critical P1 incidents outside normal hours.
Be available to start within a relatively short timeframe.

Newxel

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