IoT WIND Support Engineer (LoRaWAN, APN & Mobile Private Networks) - Hybrid

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SeniorHybryda·LisbonFull-time

#470365·Dodano 6 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

DocumentationNetworkSecurityTCP/IPVirtual Private Network (VPN)Linux PythonMicrosoft VisioService Level Agreement (SLA)Operations

Podsumowanie oferty

Provide end-to-end technical support for IoT connectivity solutions across enterprise and industrial environments, including LoRaWAN, cellular connectivity (APN) and Mobile Private Networks (MPN). Troubleshoot connectivity issues, support implementations and monitor network performance while working with internal customers, system integrators, stakeholders and vendors.

Wymagania

Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering, Information Technology, or equivalent experience.
Experience supporting and deploying LoRaWAN-based IoT solutions.
Knowledge of frequency scans, signal testing, interference, LoRaWAN connectivity best practices, sensor connectivity, logical analysis and troubleshooting.
Strong understanding of IoT LoRaWAN connectivity issues.
Understanding of APN architecture and cellular connectivity.
Experience supporting LTE/5G Mobile Private Networks (MPN).
Knowledge of IoT communication protocols: MQTT, HTTP/HTTPS, TCP/IP, UDP and CoAP.
Understanding of cellular technologies: LTE, LTE-M (Cat-M1), NB-IoT and 5G.
Familiarity with SIM/eSIM management.
Experience with network troubleshooting tools such as Wireshark, TCPdump, Ping/Traceroute and frequency scanners.
Knowledge of Linux and basic scripting in Python, Bash or PowerShell.
Knowledge of Office Suite and Visio.
Knowledge of IP routing and switching, DNS, DHCP, VPN technologies, firewalls, security policies and network performance analysis.
Strong analytical and troubleshooting skills; customer-focused communication; ability to work independently and manage multiple priorities; attention to detail and problem-solving capabilities; ability to explain technical concepts to non-technical stakeholders; strong documentation and reporting skills; and collaborative cross-functional experience.

Preferred Qualifications:

LoRaWAN certification, related LPWAN certification, or proven experience in the field.
Experience with IoT platforms such as Azure IoT and AWS IoT.
Knowledge of Private LTE and 5G Core architectures.
Experience working with telecommunications carriers.
Cloud networking and cybersecurity knowledge.

Obowiązki

IoT Connectivity Support:

Provide Level 2/Level 3 technical support for LoRaWAN, P-APN and MPN solutions.
Troubleshoot device, network and application-layer issues across IoT technologies.
Analyze logs, packet captures and network traces to identify root causes and implement corrective actions.
Support onboarding, provisioning and lifecycle management of IoT devices.
Support deployments and project implementations in LoRaWAN, P-APN and MPN scopes.

LoRaWAN Support:

Deploy, configure and maintain LoRaWAN infrastructure, including gateways, network servers and end devices.
Troubleshoot communication issues, including join failures, packet loss, coverage challenges and gateway capacity concerns.
Monitor gateway health, RF performance and network utilization.
Support integration with LoRaWAN Network Servers and cloud platforms.
Ensure compliance with LoRaWAN architecture and industry best practices.

APN Support:

Participate in deployment and configuration of private APN environments as needed.
Support SIM/eSIM provisioning and connectivity troubleshooting for IoT devices using cellular technologies.
Investigate and resolve authentication, routing, DNS, IP addressing and data session problems.
Investigate application connectivity issues over P-APN with other network team members.
Coordinate with the private APN provider to resolve issues.
Validate APN connectivity and performance for site deployments.
Configure, maintain and support the GeoFencing solution.

Mobile Private Network Support and Management:

Support deployment and operation of LTE/5G Mobile Private Network solutions.
Monitor MPN performance, availability and security.
Help sites troubleshoot core network, radio access, SIM and device connectivity issues.
Assist internal customers during MPN implementation, testing and acceptance phases.
Support integration of MPN environments with enterprise IT and operational technology systems.
Investigate application connectivity issues over MPN with other network team members.
Coordinate with the private MPN provider to resolve issues.

Customer and Service Management:

Manage support tickets within SLA requirements.
Provide technical guidance to customers during deployment and troubleshooting.
Create and maintain technical documentation, knowledge base articles and support procedures.
Conduct root cause analysis and provide incident reports.
Participate in on-call support rotations when required.

Monitoring and Reporting:

Monitor IoT platforms, gateways, cellular networks and devices.
Analyze connectivity KPIs and network performance metrics.
Identify recurring issues and recommend improvements.
Generate operational and customer-facing performance reports.

Inne informacje

Participate in on-call support rotations when required.

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