L3 Support Engineer (Azure & M365)

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MidZdalnie·GdańskFull-time·B2B·Umowa o pracę

#470502·Dodano 6 dni temu·8

Źródło: justjoin.it

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Tech Stack / Keywords

L3 infrastructure supportIT SupportMicrosoft AzureAzure Virtual DesktopMicrosoft 365NetworkingPowershellAzure MonitorMicrosoft Defender

Podsumowanie oferty

Dołączysz do zespołu konsultingowego wspierającego inicjatywę stabilizacji infrastruktury na dużą skalę w Gdańsku. Będziesz odpowiadać za zaawansowane wsparcie L3 i poprawę niezawodności środowiska opartego na Azure Virtual Desktop, Microsoft Azure, sieciach i Microsoft 365.

Wymagania

Proven experience in L3 infrastructure support within enterprise-scale environments.
Strong hands-on knowledge of Microsoft Azure, Azure Virtual Desktop (AVD), Microsoft 365, and hybrid identity solutions.
Solid understanding of networking concepts, including troubleshooting connectivity, security, and performance issues.
Experience with advanced incident diagnostics, problem management, and root cause analysis.
Hands-on expertise in PowerShell scripting and operational automation.
Practical experience with Azure Monitor, Microsoft Defender, and KQL queries.
Familiarity with change management, IT operational processes, and SLA-driven environments.
Experience creating and maintaining technical documentation and operational runbooks.
Strong analytical and problem-solving skills with a continuous improvement mindset.
Ability to work independently and cooperate effectively with cross-functional teams and stakeholders.
Fluent English communication skills.

Nice to have:

Experience with Terraform and Infrastructure as Code (IaC) practices.
Knowledge of CI/CD pipelines for infrastructure deployment and configuration management.
Hands-on experience with Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API.
Relevant Microsoft certifications related to Azure, Microsoft 365, or security.
Previous involvement in infrastructure modernization, optimization, or large-scale transformation projects.
Polish language skills.

Obowiązki

Your responsibilities:

Provide advanced L3 support for critical and complex infrastructure incidents across Azure, Microsoft 365, AVD, networking, identity, and Windows environments.
Investigate and troubleshoot technical issues; coordinate diagnostics, escalations, and resolution activities while meeting SLA commitments.
Conduct root cause analysis (RCA) and implement long-term corrective actions to prevent recurring incidents.
Monitor and analyze system performance, alerts, and security events using Azure Monitor, Microsoft Defender, and KQL-based investigations.
Identify recurring operational challenges, infrastructure bottlenecks, and areas for process improvement.
Propose and document opportunities for automation, optimization, and service enhancement.

JOB DESCRIPTION:

Develop and maintain automation solutions using PowerShell, Azure Automation, Logic Apps, Azure Functions, Intune, and Microsoft Graph API, where applicable.
Support Infrastructure-as-Code practices using Terraform and CI/CD-based deployment approaches.
Create, maintain, and improve technical documentation, operational procedures, runbooks, validation plans, and rollback processes.
Collaborate with technical teams and business stakeholders, communicate clearly, and maintain high-quality ticket documentation.
Contribute to the stability, scalability, and operational maturity of the Microsoft environment.

Benefity

Flexible working hours.
Private medical care.
Multisport card or My Cafeteria.
Life insurance.
Contractors are entitled to 23 additional service days per year.
Employees on an employment contract receive an additional paid day off for volunteering.

Elastyczne godziny

Opieka zdrowotna

Karta sportowa

Ubezpieczenie

Płatny urlop

NATEK

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