Junior Technical Support Specialist

5400 - 7400 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

JuniorOn-site·WarszawaFull-time·Umowa o pracę

#470679·Dodano 6 dni temu·31

Źródło: CD PROJEKT RED

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Tech Stack / Keywords

PC hardwareticketing systemsbug-tracking tools

Podsumowanie oferty

Provide technical and gameplay support to players of CD PROJEKT RED’s games. Investigate reported issues, document findings, and share recurring patterns and relevant information with development and other studio teams.

Wymagania

At least 1 year of experience in customer-facing roles, such as customer service, customer support, community support, technical support, or similar positions involving direct interaction with customers or users.
Very good English communication skills, both written and spoken, with the ability to explain technical information clearly to different audiences.
Good analytical and problem-solving skills, with curiosity and a willingness to investigate unfamiliar issues.
Strong interest in video games and understanding of player experiences.
Attention to detail and the ability to document information clearly and accurately.
Ability to collaborate with others, ask questions when needed, and use feedback to improve your work.
Good organisational skills and the ability to manage recurring tasks consistently.

Nice to Have:

Basic understanding of PC hardware, software, and common troubleshooting methods.
Experience with ticketing systems, bug-tracking tools, game testing, modding, moderation, or supporting players in gaming communities.
Knowledge of additional languages that can help support international player communities, particularly French, German, Spanish, Brazilian Portuguese, Mandarin Chinese, or languages spoken in Eastern Europe.

Obowiązki

Daily Responsibilities

Respond to player reports and provide clear, helpful troubleshooting guidance.
Investigate technical and gameplay-related issues using available documentation, internal tools, testing, and independent research.
Identify recurring issues and patterns, ensuring they're appropriately categorised, prioritised, documented, and escalated.
Help develop and improve troubleshooting solutions, internal knowledge resources, and player-facing support content.
Collaborate with other teams, including development, legal, and communications, to share relevant information.
Organise and manage your workload while maintaining clear communication and accurate documentation.
Continuously expand your knowledge of the games, platforms, tools, and teams involved in supporting them.
Put CD PROJEKT RED's values into practice through respectful communication, teamwork, and a player-focused approach.

Benefity

Private medical healthcare plans, including dental care and unlimited rehabilitation, are also accessible to partners and relatives.
Life insurance and pension plans.
Company-covered annual cancer-prevention screenings.
Free mental health support and well-being initiatives.
Sports card providing access to sporting and fitness facilities.
One extra day off for employees who menstruate and experience period pain.
Support for working parents, including childcare benefits and family-friendly events.
Summer program for children aged 5–12, majoritively paid by the company.
Polish lessons for foreign employees and their spouse or partner.
20 to 26 days of holiday per year and paid sick leave.
Trainings, lectures, courses, workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes.
Cafeteria platform with subscription benefits, additional medical packages, vouchers and codes for shops and cinemas, and public transport reimbursement.
Gifts for newborn children and company merchandise.
Regular social events at the studio.
Canteens.
Bicycle parking, bicycle repair equipment, and showers.
Onsite gym with a climbing wall, Gym Assistant support, yoga, and boxing classes.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Kursy językowe

Płatne święta

Szkolenia wewnętrzne

Spotkania integracyjne

Firmowa stołówka

Parking dla rowerów

Prysznic

Inne informacje

Relocation to Warsaw, Poland is required.
The role is in-office in a hybrid or full-time capacity.
Submit a CV and cover letter in English as a single file. The cover letter should include a brief 1–2 sentence explanation of the difference between a game remake and a remaster. Applications without the required attachments will not be considered.

CD PROJEKT RED

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