Motife Sp. z o.o.

Product Support Analyst with Dutch

8000 - 11k PLN8000 - 11 000 PLN/ mies./ mies.

NieokreśloneHybryda·KrakówFull-time

#471686·Dodano 14 dni temu·0

Źródło: MOTIFE

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Tech Stack / Keywords

SaaSSQLcloud technologyautomationAI

Podsumowanie oferty

Support Dutch-speaking customers using a SaaS platform for the recruitment lifecycle. Investigate product questions and technical issues as part of an international Customer Experience and Product Support organization.

Wymagania

Professional proficiency in Dutch and English (spoken and written), with confidence in handling customer conversations and written inquiries.
Strong communication, customer-service, and organizational skills.
Ability to manage multiple cases and take ownership of customer issues.
Willingness to learn new products and technical concepts.
Previous customer service or support experience is an advantage.

Nice to have:

Experience with SaaS products, support platforms, or SQL is a plus but is not required.

Obowiązki

Support Dutch-speaking customers through phone, live chat, and online cases.
Investigate product-related questions and resolve issues clearly and efficiently.
Manage your case queue, follow-ups, and customer communication.
Document cases accurately and escalate bugs or complex issues when required.
Work with Product Support, Engineering, and QA teams.
Participate in training, coaching, and knowledge-sharing activities.

Benefity

Medical care.
Life insurance.
Multisport.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Inne informacje

Working hours: 9 AM–6 PM.
Recruitment process: a 30-minute call with a recruiter, a Criteria Cognitive Aptitude Test, and a 45-minute Hiring Manager Interview.
Submit your CV in English.

Motife Sp. z o.o.

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