Technical Support Engineer (Edge Cloud)

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JuniorZdalnieFull-time

#472330·Dodano 2 dni temu·9

Źródło: Gcore

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Tech Stack / Keywords

TCP/IPDNSLinux Ubuntu CentOSAPIGrafana OpenStack SQL ITIL

Podsumowanie oferty

Provide technical support for Gcore’s Edge Cloud products and services, handling customer and internal requests, diagnosing incidents, and resolving complex technical issues. The work involves networking, Linux, APIs, and monitoring tools such as Grafana.

Wymagania

At least 1 year of technical support experience.
English level B2 or higher.
Good networking knowledge, including TCP/IP, DNS, MAC addresses, ping, and traceroute.
Understanding of hardware and software diagnostics, including reading logs.
Theoretical and hands-on experience with Linux (Ubuntu or CentOS).
Hands-on experience with APIs.
Knowledge of monitoring tools such as Grafana.
Customer advocacy and communication skills, including the ability to explain complex concepts clearly and simply.
Problem-solving abilities, ability to prioritize tasks, and willingness to learn.
Organization, teamwork, responsibility, politeness, and optimism.

Nice to have:

Experience with SQL.
Understanding of OpenStack and experience with it or other open-source cloud infrastructure software.
Familiarity with ITIL best practices and incident handling.

Obowiązki

Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Provide consultations regarding Edge Cloud products and services.
Diagnose technical issues, gather information about incidents, and escalate to higher levels of technical support when needed.
Resolve complex technical issues in a timely and effective manner, considering their impact on customers’ business operations and using internal documentation.
Identify patterns and trends in technical issues, suggest ways to prevent recurrence, and share knowledge with team members.

Benefity

Flexible working hours.
Private medical insurance for you and your family (availability may vary by country).
Five additional vacation days (availability may vary by country).
Additional fully paid sick leave days (availability may vary by country).
Language classes.
Allowance for significant life events and birthdays.
Free snacks, drinks, and entertainment options at the office (availability may vary by country).
Team sports activities (availability may vary by country).

Elastyczne godziny

Opieka zdrowotna

Płatny urlop

Płatne święta

Kursy językowe

Darmowe przekąski

Napoje w biurze

Inne informacje

Work two consecutive day shifts followed by two days off. Shifts run from 07:00 to 19:00 local time, totaling 12 hours including a one-hour break.

Gcore

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