Customer Success Specialist (M/F)

7300 - 9500 PLN/ mies./ mies.B2BB2B (netto)

6000 - 8000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidZdalnie·GdyniaFull-time·B2B·Umowa o pracę

#472474·Dodano wczoraj·5

Źródło: justjoin.it

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Tech Stack / Keywords

CommunicationNetworkingScrum Jira

Podsumowanie oferty

You’ll provide customer support and guidance, build relationships with customers and partners, and support sales and product demonstrations. The role focuses on apps developed for Atlassian Jira.

Wymagania

Excellent command of English and Polish.
Excellent communication and networking skills.
Experience as a Sales Representative, using the language of benefits and handling objections.
Experience providing digital assistance, especially through online calls and product demonstrations.
Experience working directly with customers or partners, preferably via chat or video call.
Ability to support clients in U.S. time zones, including afternoon shifts (13:00–22:00).

Nice to have:

Experience in the IT market.
Interest in marketing.
Participation in promotional events such as conferences.
Experience working with Jira products.
Familiarity with the Scrum framework.

Obowiązki

Contact customers and manage the service desk.
Provide support by email, phone, and video calls.
Serve as the first point of contact for customers and partners.
Maintain relationships with current customers and partners.
Identify potential partners and reach out to them.
Showcase products during demo meetings.
Provide sales support.
Participate in discussions on Atlassian Community and recommend products to potential customers.
Cooperate with Atlassian Partners by inviting new partners to the program, showcasing apps, maintaining cooperation, providing training, and creating additional sales materials or other benefits for partners.
Support events by participating in conferences, promoting apps, managing stands, and networking with Atlassian partners.

Benefity

12,000 PLN yearly for certificates and training (available after the trial period).
150 PLN quarterly for cultural and sports activities (available after the trial period).
Amazon Kindle and 150 PLN quarterly for e-books (available after the trial period).
Language lessons or a budget for private classes (available after the trial period).
MultiSport card for sports activities (available after the trial period).
Fully paid one-hour lunch break.
Private medical care (available after the trial period).

Dofinansowanie szkoleń

Karta sportowa

Kursy językowe

Opieka zdrowotna

Inne informacje

The role includes afternoon shifts from 13:00 to 22:00 to support clients in U.S. time zones.
The recruitment process includes application submission, screening, a short meeting to discuss experience and culture fit, preparing and presenting a product demo, and an offer for successful candidates.

Soldevelo

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