ServiceNow Application Portfolio & Governance Analyst

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MidZdalnie·KrakówFull-time·Umowa o pracę

#472797·Dodano 2 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

Portfolio ManagementService ManagementIT governanceServiceNowApplication Portfolio Management

Podsumowanie oferty

As an Analyst within Application Portfolio Management and Service Governance, you will support the accuracy, structure, and governance of application and service data in ServiceNow. You will work with IT teams to align applications, services, and business capabilities, and provide reporting and insights for decision-making.

Wymagania

3–6 years of experience in IT, with exposure to application portfolio management, service management, or IT governance.
Hands-on experience as a ServiceNow Administrator, including owning and governing the platform.
Strong understanding of the ServiceNow data model and backend architecture.
Proven experience managing Application Portfolio Management (APM) and services within ServiceNow, such as CMDB or service mapping.
Good understanding of IT service management concepts, including applications, services, and configuration management.
Strong attention to detail and ability to manage and improve data accuracy and quality.
Ability to analyze data, present insights clearly, and collaborate effectively with stakeholders.

Obowiązki

Maintain and govern Application Portfolio Management (APM) data within ServiceNow, keeping application and service records accurate, complete, and up to date.
Manage and monitor application lifecycle statuses to support portfolio decisions on investment, maintenance, modernization, consolidation, and retirement.
Analyze the portfolio to identify duplicate, redundant, and obsolete applications, and provide recommendations to optimize the application landscape.
Ensure accurate mapping between business applications, technical services, and business capabilities.
Support CMDB and ServiceNow data governance, including data quality monitoring, validation, remediation, and compliance with established standards.
Develop and maintain dashboards, reports, and portfolio insights for governance forums, service reviews, architecture assessments, and IT leadership decision-making.
Collaborate with application owners, service managers, architects, and business stakeholders to improve portfolio transparency and service management effectiveness.
Assist in defining and enforcing APM and service management processes, standards, and governance practices within ServiceNow.
Support audits, risk assessments, and regulatory reporting by ensuring portfolio and service data is reliable and properly maintained.
Contribute to continuous improvement initiatives across Application Portfolio Management, Service Mapping, and ServiceNow platform capabilities.

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