Product Owner - Digital Operations

16k - 20k PLN16 000 - 20 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·WarszawaFull-time·Umowa o pracę

#472827·Dodano 2 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

Jira Confluence

Podsumowanie oferty

Owns and prioritizes the backlog for Digital Operations solutions supporting Customer Service, clients, partners, and back-office teams across international markets. The role focuses on translating business needs into product requirements and driving process automation and continuous improvement.

Wymagania

5+ years of experience as a Product Owner, Business Analyst, Product Manager, or in a similar role related to digital products, operations, or service processes.
Experience in Customer Service, client-facing, partner-facing, back-office, or operational process areas.
Ability to analyze, map, simplify, automate, and optimize business and operational processes.
Ability to translate business needs, user needs, and process requirements into product requirements, user stories, acceptance criteria, and delivery priorities.
Good understanding of digital tools, integrations, workflow automation, data flows, and how technology supports operating models and service processes.
Experience working with cross-functional teams including business stakeholders, Customer Service, IT, vendors, and local market representatives.
Practical knowledge of Agile ways of working, backlog management, refinement, sprint planning, and product delivery lifecycle.
Practical knowledge of Jira and Confluence.
Very good command of English and Polish, spoken and written.
Strong ownership, accountability, and outcome orientation.
Customer-, client-, and partner-centric mindset, with sensitivity to service quality and operational efficiency.
Structured thinking and ability to connect operational details with strategic business objectives.
Ability to build alignment across business, operational, and IT stakeholders.
Decision-making skills based on business value, user impact, risks, dependencies, and consequences.
Proactivity in driving process and product improvements in changing business environments.
Ability to manage several initiatives in parallel; highly organized.
Maturity, openness, and a positive attitude.

Obowiązki

Own, manage, and prioritize the product backlog for Digital Operations solutions across international markets.
Translate business needs and operational challenges into product requirements, user stories, acceptance criteria, and delivery priorities.
Identify and drive opportunities to automate and optimize back-office processes, reduce manual work, improve data quality, and increase operational efficiency.
Cooperate with Customer Service, local market teams, business owners, IT teams, vendors, and system integrators to deliver digital solutions.
Build and maintain understanding of client, partner, and Customer Service journeys and related operational workflows.
Prioritize initiatives based on business value, user impact, service quality, operational efficiency, feasibility, risks, and strategic alignment.
Facilitate discovery, process-mapping, refinement, and decision-making workshops.
Support product increments from analysis and design through testing, deployment, adoption, and continuous improvement.
Monitor product performance, process KPIs, user feedback, service quality indicators, and operational outcomes.
Collaborate with the Project Manager on delivery of Digital Operations projects and changes, including priorities, dependencies, timelines, and stakeholder alignment.
Support clear communication and shared understanding between business stakeholders and technical teams.

Benefity

Bonuses according to the Remuneration Regulations and MBO Regulations.
Additional benefits include a Multisport card, medical insurance, lunch vouchers, and Cafeteria.
Biannual feedback sessions.

Premie

Karta sportowa

Ubezpieczenie

Benefit Systems International

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