Google

Vendor Performance Manager SMB Growth, GCS

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SeniorOn-site·KrakówFull-time

#473200·Dodano 11 dni temu·0

Źródło: Google

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Tech Stack / Keywords

Google AdsSLAKPIs

Podsumowanie oferty

The role focuses on vendor performance for Google Customer Solutions sales teams serving small- and medium-sized businesses. You will monitor results, improve vendor service quality, and support vendor sales management.

Wymagania

Bachelor's degree or equivalent practical experience.
7 years of experience in sales operations, management consulting, business operations, or other strategy and operations roles.
7 years of experience working with executive stakeholders and developing business strategies or managing cross-functional initiatives.

Nice to have:

Experience managing digital advertising, Google Ads, and campaign building.
Experience with quality assurance processes, including conducting audits, facilitating calibration sessions, and using data to drive continuous improvement.
Experience managing business activities and metrics, diagnosing performance issues, and translating insights into recommendations.
Experience with vendor management, agreements, and influencing third-party companies.
Understanding of selling best practices and techniques, such as objection handling and engaged promotion.

Obowiązki

Monitor performance metrics and share market performance insights with Google sales leadership. Consult on vendor-led business reviews, including performance diagnoses, mitigation plans, follow-up, best practices, and involving business leadership or vendor strategy operations as needed.
Ensure vendor service quality against Service Level Agreements (SLA) and key performance indicators (KPIs) through call audits, calibration sessions, and quality reviews; share data-driven insights and feedback, and hold vendor management accountable for improvements.
Build relationships with vendor sales management, communicate expectations, and provide support, best practices, and guidance.
Provide feedback and support for vendor operations improvement initiatives led by central Google teams. Identify escalation paths to troubleshoot tool or system issues and business risks related to non-compliance with Google policies.

Benefity

15% bonus target.
Equity.

Premie

Udziały pracownicze

Google

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