ITSM Analyst for ITSM Migration Project

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SeniorHybryda·CopenhagenFull-time

#473413·Dodano 5 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

CoordinationstrategyAtlassian JIRAFacilitationProcurementGap analysisServiceNowCMDBIT Service Management (ITSM)transformation

Podsumowanie oferty

The role supports a migration from ServiceNow to BMC Helix. The consultant will assess the existing ITSM landscape, map processes and gaps, and provide requirements and design input for the new solution.

Wymagania

Strong analytical skills for capability mapping and gap analysis.
Proven ability to drive and secure project progress.
Sound understanding of ITSM capabilities and processes.
Experience facilitating stakeholder workshops.
Ability to create detailed reporting for management.

Nice to have:

Knowledge of ServiceNow.
Familiarity with BMC Helix.
Knowledge of JIRA.
Experience with CMDB structure and setup.

Obowiązki

Main Responsibilities

Conduct as-is capability assessments of ServiceNow.
Perform a gap analysis and map existing processes.
Facilitate workshops with multiple stakeholders.
Contribute to technical requirements.
Create decision-making materials.
Report progress to upper-level management.

Inne informacje

Start date: As soon as possible.

emagine

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