IT Support Analyst with Dutch & English

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MidHybryda·KrakówFull-time·Umowa o pracę

#473439·Dodano wczoraj·0

Źródło: justjoin.it

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Tech Stack / Keywords

Service DeskIT Support

Podsumowanie oferty

Provide first-line technical support to end users, diagnosing and resolving hardware, software, and network issues. Support users in Dutch and English and manage incidents, access permissions, and escalations.

Wymagania

Proficiency in Dutch and English at a minimum B2 level in each.
Verbal and written communication skills to explain technical information clearly.
Customer service orientation and problem-solving abilities.
Understanding of IT environments, including experience with Windows OS, MS Office, internet browsers, antivirus and firewall software, and PC hardware troubleshooting.
Ability to acquire technical knowledge rapidly and adapt to changing processes.
Experience documenting and managing incidents using ticketing or call-tracking systems.
Previous experience in a technical support or IT helpdesk role.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Proven ability to support users in Dutch and English.

Nice to have:

ITIL Foundation certification or working knowledge of ITIL best practices.
Experience in a multinational or multicultural environment.
Familiarity with remote troubleshooting tools and enterprise IT systems.

Obowiązki

Provide first-line technical support to end users by telephone in Dutch and English.
Diagnose and resolve issues related to equipment configuration, backup maintenance, and software installation or de-installation.
Document and manage incidents, work requests, and resolutions using the Call Tracking System.
Route complex issues to internal support groups and collaborate with technical teams to resolve them.
Administer and manage user access permissions across systems.
Coordinate with external vendors and internal support staff to facilitate problem resolution.
Guide users through corrective steps and provide clear solutions.

Benefity

Life insurance.
Private medical care.
MultiSport Card.
Subsidy for glasses.
Subsidy for language courses.
Christmas and holiday bonuses.
Continuous learning programs, technical certifications, and soft skills training.
Mentorship initiatives and cross-functional project exposure.
Opportunities to participate in global technology innovation programs and advance into senior technical roles, specialized IT tracks, or leadership positions.

Ubezpieczenie

Opieka zdrowotna

Karta sportowa

Kursy językowe

Premie

Szkolenia wewnętrzne

HCLTech

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