Voice Network Engineer – Genesys Cloud CX

120 - 150 PLN/ godz./ godz.B2BB2B (netto)

SeniorZdalnie·WarszawaFull-time·B2B

#473669·Dodano wczoraj·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Genesys Cloud CXREST APIAPISIPSDPIVRCommunication skillsDegreeAudio/video codecsDNSFirewallsAWS Microsoft AzureNICE IEXSalesforceQualtrics XMMicrosoft Teams

Podsumowanie oferty

The role focuses on developing and maintaining global voice and digital communication infrastructure for contact center and back-office operations. It combines Genesys Cloud CX administration, voice networking, API integrations, and contact center technology.

Wymagania

At least 2 years of hands-on experience supporting Genesys Cloud CX.
Experience with voice network engineering, administration, configuration, and troubleshooting.
Practical experience integrating third-party systems and services using REST APIs or other API technologies.
Strong knowledge of network architecture, design, configuration, operations, and administration.
Good understanding of network technologies, including routers and switches, load balancers, firewalls, network and routing protocols, and DNS.
Solid knowledge of Session Initiation Protocol (SIP), including troubleshooting signaling messages such as REGISTER, INVITE, ACK, and CANCEL, and understanding communication flow stages.
Good understanding of Session Description Protocol (SDP), including troubleshooting voice, video, and data negotiation messages, interpreting response codes, and identifying communication failures.
Knowledge of audio and video codecs and encoding standards, including audio G.711 and G.729, and video H.264, H.265, VP8, and VP9.
Experience designing and documenting call flows and IVR routing scenarios.
Excellent verbal and written communication skills, including communicating with technical and non-technical stakeholders at different organizational levels.
Strong analytical, problem-solving, and decision-making skills.
Excellent organizational, teamwork, and time management skills.
Bachelor's degree in Computer Science, Engineering, or equivalent professional experience.

Nice to have:

Experience with cloud platforms such as AWS, Microsoft Azure, or other cloud providers.
Experience integrating Genesys Cloud CX or voice network solutions with NICE IEX Workforce Management, Salesforce, Qualtrics XM, or Microsoft Teams.
Experience working in large-scale, global contact center environments.
Knowledge of cloud-based communication architectures and enterprise voice solutions.

Obowiązki

Design, develop, implement, and maintain voice network solutions supporting global contact center and back-office operations.
Work with architecture teams to design, develop, deploy, and consume APIs.
Manage and optimize voice systems, contributing subject matter expertise to technical architecture and solution design.
Design and implement call flows, IVR solutions, chat functionalities, and integrations with backend systems using APIs.
Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple business units.
Monitor and review technical support tickets, providing guidance and overseeing issue resolution.
Create and maintain call flow diagrams covering call variables and routing scenarios.
Review functional and technical designs to identify potential risks, gaps, and missing requirements.
Troubleshoot voice network and communication issues, including SIP signaling and SDP-related problems.
Collaborate with technical teams and business stakeholders to ensure solutions meet operational and business requirements.
Ensure the reliability, performance, and continuous improvement of voice and network infrastructure.

Benefity

Sport subscription.
Private healthcare.

Karta sportowa

Opieka zdrowotna

Inne informacje

Provide on-call, out-of-hours, and weekend support when required.

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