Technical Support Manager (m/k)

Brak informacji o wynagrodzeniu

NieokreśloneOn-site·LublinFull-time

#474062·Dodano dziś·0

Źródło: www.pracuj.pl

Aplikuj teraz

Tech Stack / Keywords

WindowsLinux

Podsumowanie oferty

You will provide technical support to international B2B customers for parcel locker solutions, troubleshooting software, hardware, networking, and system integration issues. You will coordinate incident resolution and support installation, configuration, and software updates for systems running Windows and Linux.

Wymagania

Experience in Technical Support, Application Support, Customer Support, System Administration, or a similar technical role.
Strong troubleshooting and analytical skills.
Ability to diagnose and resolve complex technical issues in a structured manner.
Excellent communication and customer service skills.
Experience working with international B2B customers.
Ability to manage multiple tasks and prioritize effectively.
Strong sense of ownership and responsibility.
Upper-Intermediate or higher English (written and spoken) is required.

Mile widziane:

Experience supporting enterprise software products.
Experience working with IoT devices or parcel locker solutions.
Understanding of software deployment and configuration.
Experience reading technical documentation and log files.
Familiarity with parcel lockers, vending solutions, or smart devices.

Obowiązki

Provide technical support to international B2B customers via email, phone, and online meetings.
Communicate directly with customers' technical teams and field service engineers.
Troubleshoot software, hardware, networking, and system integration issues related to parcel locker solutions.
Analyze incidents, identify root causes, and coordinate issue resolution with internal engineering teams.
Assist customers during installation, configuration, commissioning, and maintenance of parcel locker systems.
Support software deployments, upgrades, and system updates.
Monitor and prioritize support requests to ensure timely resolution according to agreed service levels.
Escalate complex technical issues to Development, QA, Hardware, or Product teams when required.
Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
Create and improve knowledge base articles and technical documentation.
Build long-term relationships with customers by providing professional, responsive, and high-quality technical support.

Benefity

Attractive bonus system.
Cafeteria system.
MultiSport card.
Private medical care.
Life insurance.
Meal subsidies.
Team-building events.
All necessary work tools.

Premie

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Spotkania integracyjne

Parking dla aut

Napoje w biurze

"MODERN-EXPO" S.A.

3 aktywne oferty

Zobacz wszystkie oferty

Aplikuj teraz