German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria

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NieokreśloneZdalnie·SofiaFull-time

#474115·Dodano dziś·0

Źródło: Recruitment By Ierotheos

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Tech Stack / Keywords

CRM

Podsumowanie oferty

Provide technical support and troubleshooting to partner organizations, serving as a point of contact for technical inquiries and managing escalated issues. The role includes supporting partners in German and documenting interactions in the CRM.

Wymagania

Native or fluent German, spoken and written.
Valid EU passport.
Proven experience in a technical support or customer support services role.
Strong analytical thinking and problem-solving capabilities.
Excellent communication skills and the ability to explain complex technical solutions clearly.
Availability for on-site work in Sofia, Bulgaria.

Obowiązki

Act as the primary point of contact for technical inquiries within the customer support services ecosystem.
Provide expert-level troubleshooting and technical resolution to partner organizations.
Deliver professional support in German to maintain customer satisfaction.
Collaborate with cross-functional departments to refine technical processes and service delivery.
Document partner interactions in the CRM.
Identify opportunities for technical improvement and advocate for partner needs.
Manage escalated issues to ensure timely resolution and partnership continuity.

Benefity

Fully paid training.
Health insurance.
Fully paid relocation package, including flight, transfer, and hotel.
Free relocation concierge service, with a dedicated team handling documentation, accommodation, and settling in.
Monthly performance bonus.

Szkolenia wewnętrzne

Ubezpieczenie

Pakiet relokacyjny

Premie

Inne informacje

A valid EU passport is mandatory.

Recruitment By Ierotheos

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