Expert It Analyst

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SeniorHybryda·WarszawaFull-time

#474149·Dodano wczoraj·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

BMCPower AutomateAPITestingSQLStakeholder managementActive Directory

Podsumowanie oferty

Design and improve digital support tools for Nordea’s Self Service Portal in the End User Services team. Analyse business needs and develop services, workflows, automations and integrations using BMC Digital Workplace, Power Apps and Power Automate.

Wymagania

Experience as an IT Analyst, Service Developer or in a similar role.
Experience with BMC Helix, Digital Workplace, Self Service Portal or similar platforms.
Experience building services, workflows and automations.
Hands-on experience with Power Apps and Power Automate.
Experience with API integrations.
Good knowledge of SQL and databases.
Experience maintaining databases and taking ownership of data-related solutions.
Understanding of data ownership, data governance and data quality.
Strong analytical, troubleshooting and documentation skills.
Good communication and stakeholder management skills.

Nice to have:

Experience with Active Directory, IIQ or similar platforms.
Knowledge of IT Service Management processes.
Experience with enterprise workflow and automation platforms.

Obowiązki

Analyse business needs and turn them into practical solutions.
Design, develop and maintain services, workflows and automations in BMC Digital Workplace (DWP), Power Apps and Power Automate.
Design and maintain API integrations between the systems.
Create, maintain and support databases used by the services.
Take ownership of databases and their data, ensuring data quality, governance and compliance standards are followed.
Create and maintain workflows, forms and service processes.
Collaborate with stakeholders, service owners and platform teams.
Support incident resolution, testing and continuous improvements.
Contribute to service architecture, development processes and operational support.

Inne informacje

The recruitment process consists of preliminary CV selection, a phone conversation with the recruiter, an online interview with the hiring leader, and a background check.

Nordea

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