Technical Support Engineer (NXJ-221)

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MidZdalnieFull-time

#474233·Dodano dziś·0

Źródło: Newxel

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Tech Stack / Keywords

WindowsLinux SQL Jira PostgreSQL KubernetesClouderaImpalaElastic Stack

Podsumowanie oferty

Provide technical support to international customers, investigating and troubleshooting issues and managing support cases through resolution. The role includes working with Windows, Linux, SQL, and Jira.

Wymagania

2+ years of experience in a technical support role, preferably in a customer-facing environment.
Experience working with Windows and Linux environments, including file system navigation and basic system operations.
Experience working with SQL and SQL-based databases.
Experience analyzing application and system logs as part of technical troubleshooting and issue investigation.
Experience working with Jira.
Experience supporting systems deployed in both on-premises and cloud environments.
Ability to investigate and troubleshoot complex technical issues independently, including identifying potential root causes.
Experience communicating directly with customers and collaborating with technical and non-technical teams.
Fluent written and spoken English.

Nice to have:

Experience working with PostgreSQL.
Familiarity with Kubernetes, Cloudera, Impala, and the Elastic Stack.
Additional languages, particularly German or French.

Obowiązki

Own and manage customer support cases from initial investigation through resolution, keeping customers updated, managing expectations, and ensuring timely follow-up.
Investigate and troubleshoot complex technical issues, analyze system behaviour and diagnostic information, reproduce reported issues where possible, and identify potential root causes.
Assess the severity and business impact of technical issues.
Collaborate with internal teams, including Customer Success, Engineering, QA, System, and DevOps, to investigate, escalate, and resolve customer issues.
Maintain accurate case documentation, including investigation findings, troubleshooting steps, technical details, and resolution information.
Manage and prioritize multiple support cases based on technical severity and business impact.

Newxel

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