Senior UX/UI Product Designer

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SeniorOn-site·WarszawaFull-time

#474278·Dodano dziś·0

Źródło: Randstad

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Tech Stack / Keywords

ServiceNow FigmaEmployee CenterService PortalService CatalogVirtual AgentHRSDCSM

Podsumowanie oferty

As a Senior UX/UI Product Designer, you will turn complex service workflows into user-centered digital solutions for global employee experiences and internal service channels. You will work across HR, Finance, and Procurement, designing for ServiceNow portals with Figma.

Wymagania

5+ years of hands-on experience in enterprise digital product design, UX research, service design, and UI prototyping.
Advanced proficiency in Figma and workshop/journey mapping tools.
Strong command of responsive design, accessibility standards, and enterprise design systems.
Experience or solid functional awareness of the ServiceNow ecosystem (Employee Center, Service Portal, Service Catalog, HRSD, CSM) or similar complex enterprise portals.
Business-fluent English and Polish.
Ability to work independently and turn ambiguous business inputs into practical, user-tested design deliverables.

Nice to have:

A degree in HCI, UX Design, Psychology, Cognitive Science, or IT.

Obowiązki

User Research & Usability Testing:

Plan and conduct qualitative user interviews, discovery sessions, and usability tests with end-users, service agents, and process SMEs.

Service & Journey Mapping:

Map current- and future-state user journeys, task flows, and service blueprints across corporate service areas to reduce friction and improve self-service adoption.

UI Design & Interactive Prototyping:

Design low- and high-fidelity wireframes, mockups, and clickable prototypes in Figma for ServiceNow portals, including Employee Center, Service Catalog, request forms, and Virtual Agent flows.

Data-Driven Iteration:

Test design concepts with users, document insights, and refine mockups based on usability findings and post-launch CSAT/NPS feedback.

Developer Handover & Collaboration:

Prepare developer-ready design handover packs for ServiceNow configuration teams.
Collaborate with Business Owners, Change & Communications, and DigitalX teams.

Benefity

Direct impact on simplifying daily workflows and self-service channels for thousands of employees across a global organization.
Opportunity to shape end-to-end service journeys across HR, Finance, and Procurement using Figma and ServiceNow.
Collaboration with international stakeholders, service owners, and specialized digital implementation units.

Randstad

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