Onsite IT Support Specialist

7500 - 8500 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·KrakówFull-time·Umowa o pracę

#475796·Dodano 5 dni temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

WindowsMicrosoft Active DirectoryTCP/IPDNSDHCPVPNLANWi-FiGoogle Workspace

Podsumowanie oferty

Serve as the primary technical point of contact for local employees, delivering end-to-end hardware and software support, managing local IT assets, and maintaining system integrity. The role involves hands-on troubleshooting across Windows, macOS, networking, Microsoft Active Directory, and Google Workspace.

Wymagania

At least 3 years of professional experience in onsite IT support, desktop engineering, or a technical service desk role in a corporate environment.
Proficiency configuring, diagnosing, and repairing Windows 10/11 and macOS environments.
Working knowledge of TCP/IP, DNS, DHCP, VPNs, and LAN/Wi-Fi troubleshooting.
Practical experience with Microsoft Active Directory, including user and group management and domain joins.
Professional fluency in spoken and written English, and the ability to explain technical concepts clearly to technical peers and non-technical stakeholders.
Strong analytical problem-solving abilities, attention to operational quality, and time management skills to prioritize competing tasks independently.
Experience administering and troubleshooting Google Workspace.
Experience collaborating with enterprise ticketing systems.

Obowiązki

Maintain the integrity of computer workstations and associated software.
Place orders and manage laptop distribution.
Inventory IT equipment regularly.
Handle and steward IT onboarding and offboarding processes.
Monitor the installation of security software and adherence to policies.
Act as the main contact for employees experiencing hardware and software issues; troubleshoot and identify root causes.
Take ownership of resolving problems and provide comprehensive updates to local leaders.
Manage and monitor incidents in cooperation with the Tenarai Service Desk.
Support services and technologies, including basic troubleshooting of PC connectivity, Exchange, wireless equipment, and the telephone system; provide hands-on technical support when required.
Communicate with employees and business partners, escalating issues to appropriate groups when needed.
Maintain and update technical documentation.
Cooperate with internal teams and external companies.
Drive continuous improvement initiatives.
Participate in and assist with global IT initiatives when required.

Benefity

Onsite employee parking.
Financial bonus through the referral program.
Development budget, including language courses.
Access to an internal learning platform with professional development training.
Access to the MyBenefit platform, including Multisport.
Team-building activities.
Opportunities to participate in internal and external initiatives and events.
Private medical care (Platinum Package).
Life insurance.

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Premie

Kursy językowe

Szkolenia wewnętrzne

Karta sportowa

Spotkania integracyjne

Opieka zdrowotna

Ubezpieczenie

Tenarai

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