Change Enablement - Manager (ITSM) (Poznań - hybrid)

7000 - 10k PLN7000 - 10 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

SeniorHybryda·PoznańFull-time·Umowa o pracę

#475934·Dodano wczoraj·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

ITILDegreeCloudDevOpsSREAuditServiceNow ITSMCI/CDChange EnablementITIL Foundation certification

Podsumowanie oferty

The role supports the execution of standardized Change Management processes within the IT Service Management function. It works with infrastructure, application, cloud, DevOps, and SRE teams to facilitate changes through their lifecycle, ensuring compliance with policy, risk controls, and audit requirements.

Wymagania

Skills:

Strong understanding of ITIL Change Enablement / Change Management practices.
Attention to detail and the ability to manage multiple concurrent changes.
Strong communication and coordination skills across technical and non-technical teams.
Comfortable operating in a fast-paced, globally distributed environment.
Working knowledge of ServiceNow ITSM and CI/CD-enabled delivery models.
Fluency in English and Polish.

Education / Professional Experience / Qualifications:

Bachelor’s degree in information systems, Engineering, Computer Science, or equivalent experience.
4–6+ years of experience in IT Operations, ITSM, or Change Management roles.

Nice to have:

ITIL Foundation certification.

Obowiązki

Change Execution & Coordination:

Coordinate the end-to-end lifecycle of standard, normal, and emergency changes in accordance with established Change Enablement processes.
Ensure change records are complete, accurate, and compliant with defined data, risk, and approval standards.
Facilitate change scheduling and collision detection to reduce service impact and resource conflicts.
Support emergency change execution by ensuring appropriate approvals, documentation, and post-implementation review.

CAB & Stakeholder Engagement:

Prepare, manage, and facilitate Change Advisory Board (CAB) meetings and ad-hoc change reviews.
Partner with change requestors, service owners, and technical teams to clarify scope, risk, dependencies, and rollback plans.
Communicate change approvals, deferrals, and rejections in a timely and clear manner.

Tooling & Data Management:

Execute Change Management workflows within ServiceNow or an equivalent ITSM platform.
Maintain change calendars, dashboards, and operational reports.
Support audits and compliance reviews through accurate record keeping and evidence collection.

Benefity

Private medical care.
MultiSport and a benefits platform.
A structured onboarding program.
Clear career development paths and access to learning and certification programs.
Access to training platforms and tools.
Training budget.
In-house trainings.
Free coffee.
Bike parking.
Mobile phone.

Opieka zdrowotna

Karta sportowa

Dofinansowanie szkoleń

Napoje w biurze

Parking dla rowerów

Telefon

Szkolenia wewnętrzne

Inne informacje

Regular visits to Poznań are required.
A CV in English is required.

Grant Thornton Global Delivery Center Poland

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